Corporate IT Helpdesk Manager
Corporate IT Helpdesk Manager
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Salary Not Disclosed
1 Vacancy
Job Description
The Corporate IT & Helpdesk Manager is responsible for overseeing the corporate technology environment including internal infrastructure enduser support enterprise applications integrations and IT operations. This individual will lead a team of IT professionals providing worldclass support across a multiplatform enterprise while ensuring the stability scalability and security of systems. The ideal candidate is handson technically strong and capable of managing a wide range of responsibilities from daily support to longterm strategic initiatives such as AI adoption cloud integrations and infrastructure modernization.
Responsibilities:
Your Day If You Join Us
- Lead and mentor a team of IT professionals delivering endtoend support across the organization
- Oversee corporate systems including desktops/laptops networks cloud services enterprise applications and collaboration platforms
- Drive enterprise software lifecycle management including procurement deployment patching license management and decommissioning
- Implement and optimize monitoring endpoint management and patching across Windows Linux and macOS environments
- Own vendor relationships and manage SLAs for hardware software telecom and cloud services
- Manage the service desk function define SLAs improve response/resolution time and drive a culture of service excellence
- Oversee installation and maintenance of onprem and cloud server infrastructure with responsibility for uptime capacity planning and performance tuning
- Develop and implement IT policies and standard operating procedures
- Collaborate with Security Operations to ensure system hardening incident response and proactive threat detection
- Lead and execute business continuity and disaster recovery planning and testing
- Partner with internal teams to integrate thirdparty SaaS and cloud solutions into our tech ecosystem
- Evaluate and help deploy enterprise AI tools automation platforms and emerging technologies to improve productivity and efficiency
Basic Qualifications
You are a great fit for this role if you:
- 710 years of progressive experience in Corporate IT with 23 years in a leadership or management capacity
- Proven ability to work crossfunctionally with stakeholders and executive teams to align IT with business needs
- Expertise in core infrastructure technologies including Active Directory Group Policy DNS DHCP networking and server management (Windows/Linux)
- Strong experience managing SaaS platforms (e.g. Microsoft 365 cloud services (Azure AWS) and endpoint protection tools
- Exposure to enterprise technologies such as:
- Microsoft O365 administration Entra (Azure) administration and Intune MDM
- VMware virtualization
- Zscaler or similar security platforms
- Telephony (e.g. Webex Teams)
- Remote support tools (e.g. LogMeIn)
- Jira Service Management and Asset CMDB
- Familiarity with software integration SSO identity management (IDP) and APIbased workflow automation
- Demonstrated experience with DR/BCP strategy and
- Experience with SSL and DigiCert certificate management
- Understanding of enterprise AI technologies such as Copilot virtual agents or NLPbased knowledge systems a plus
Preferred Qualifications:
You are exactly who we are looking for if you:
- Are a selfmotivated technically curious leader who thrives in a fastpaced handson environment
- Are highly organized detailoriented and committed to uptime data integrity and enduser experience
- Communicate clearly and effectively across technical and nontechnical audiences
- Can balance strategic planning with rolling up your sleeves when needed
- Exhibit a high degree of professionalism discretion and trustworthiness
Additional info
Due to customer requirements U.S. Citizenship is required. Ability to gain and maintain Trusted Role is required
Location: VA/MD/DC Hybrid(2/week)
Exostar The Company:
Exostars cloudbased platforms create exclusive communities within the Aerospace and Defense Life Sciences and other highly regulated industries where members securely collaborate share information and operate compliantly. Within these communities we build trust. By analyzing community data we provide insights and intelligence enabling organizations to make better timelier decisions to mitigate risk and operate more efficiently.
- We believe in employee development: we promote internally and provide training and educational assistance
- We provide a fun engaged workplace with social and communitybuilding events
- We offer comprehensive benefits and flexible time off plans
Exostar is an Equal Employment Employer. The company provides equal employment opportunities to all applicants without regard to race color religion sex national origin age marital status disability status or genetic information. Exostar is committed to providing equal employment opportunities for all persons in all facets of employment including recruiting hiring compensation promotion training benefits transfers and working conditions.
Required Experience:
Manager
Employment Type
Full-Time
