Call Center Premium Surgery Counselor
Call Center Premium Surgery Counselor
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Job Description
Company Intro
At AVP we value teamwork providing exceptional experiences continuous improvement financial strength and hard work. We are committed to providing bestinclass patient care pioneering research and technology and most importantly rewarding and recognizing our employees!
Overview
The Call Center Premium Surgery Counselor is responsible for assisting the patient with all aspects of the surgical process and preoperative preparations in order to make the surgical experience as smooth as possible for the patient. The Counselor educates and counsels patients regarding their surgical options including premium product offerings. They schedule surgery makes all surgical appointments and act as a liaison between the office surgical facility patient and the referring physician.
Responsibilities
- Maintains basic knowledge of surgeries performed at American Vision Partners facilities
- Counsels patients for surgery by providing clear concise details about what to expect for the surgery
- Able to educate patients on the pre/postoperative instructions and the consents for surgeries
- Reviews all surgery paperwork to ensure we have received back from the patient the necessary signed documents
- Schedules necessary appts as appropriate by specialty
- Monitors surgery schedules for cancellations/noshows to ensure patient is contacted to reschedule
- Ensures all patient out of pocket money owed is documented and collected prior to surgery
- Helps to maintain referring provider relationships
- Helps create an exceptional patient experience
- Monitors the voicemail inbox and tasking inbox and responds to the inquiries to ensure patients are followed up with timely
- Answers incoming phone calls from patients concerning their surgery
- Maintains patient confidentiality at all times
- Participates in ongoing training and continued education
- Encourages a teamoriented environment
- Performs any and all additional duties as assigned
Qualifications
- High School Diploma or GED required
- At least oneyear of experience in a medical practice; refractive surgical aesthetic or ophthalmology specialties preferred
- Experience in ophthalmology preferred
- Must be comfortable discussing financial options and presenting payment plans
- Excellent verbal and written communication skills
- Ability to make decisions within established protocols and with minimal supervision
- Detail oriented reliable and able to multitask in a fast paced highvolume work environment
- Demonstrated ability to meet deadlines
Benefits & Perks
Your health happiness and your future matters! At AVP we offer everything from medical and dental insurance significant eye care discounts child care assistance pet insurance continuing education funds 401(k) paid holidays PTO Sick Time opportunity for growth and much more!
Employment Type
Full-Time
