Associate Administrator Patient Access - Heath System - Full Time 8 Hour Days Exempt Non-Union

The Associate Administrator Patient Access is responsible for setting strategic direction and providing leadership to achieve operational quality productivity and efficiency in the Patient Access department both with the hospitals and Clinics. The Associate Administrator is responsible for planning directing and overseeing the performance of the functional areas that report to this position including Financial Clearance Financial Counselling Patient Registration Emergency Department Registration. The role serves as the leader of the Patient Access Department for the Health System to internal and external organizations including government agencies payer organizations and external auditors. The role will partner with hospital and clinic leaders and other Revenue Cycle teams to address root causes for frontend denials or patient data quality issues. This role will also be responsible for elevating the patient experience in patient facing activities touched by Revenue Cycle.

Essential Duties:

• Leadership Oversees the development of Patient Access strategies policies and procedures to maintain and manage key performance indicators. Provides strategic vision and direction to effectively manage industry shifts regulatory changes and rising cost pressures. Relies on management staff to handle daytoday operational needs. Seeks ways to control costs without compromising the quality of services delivered. Implements systemwide projects as assigned for realizing process improvement opportunities within Patient Access. Coordinates and collaborates with key functions outside of Revenue Cycle to ensure strategic alignment with broader organizational goals and objectives. Ensures that processes are consistently evaluated for alignment with the strategic vision set forth by leadership teams throughout the organization. Works with peers to coordinate and oversee all patient access process transition points between patient financial service onsite patient access services medical facilities and other areas. Establishes strategic vision for prioritizing and organizing job roles and work distribution to align with leading practice trends in Patient Access functions. Apprises Patient Access Services staff of statespecific regulations and legislation as applicable. Displays commitment to treating both internal and external constituents as clients and customers maintaining a flexible customer service approach and orientation that emphasizes service satisfaction and quality. Stays abreast of the latest developments advancements and trends in Revenue Cycle and Patient Access Services by attending seminars/workshops reading professional journals actively participating in professional organizations and/or maintaining certification or licensure. Integrate knowledge gained into current work practices. Communicates shifts in healthcare trends develops strategic mitigation plans and coordinates with other functional areas of the Revenue Cycle Department.
• People Oversees and ensures effectiveness of strategic talent initiatives building capabilities of current and future leaders. Demonstrates leadership and commitment to staff and colleagues by accepting accountability for outcomes sharing timely information building effective relationships and communicating clearly and directly. Ensures adequate training is being provided to staff to educate on the following skills: current working knowledge of payer requirements; sufficient healthcare knowledge necessary to perform job requirements; knowledge of state local and federal policy requirements for functions performed; and relevant knowledge of information technologies. Collaborates with Human Resources to establish performance expectations and disciplinary action plans for subordinate staff. Demonstrates leadership and commitment to staff and colleagues by accepting accountability for outcomes sharing timely information building effective relationships and communicating clearly and directly. Leads and coordinates ongoing staff evaluation retention training and management of policies and procedures. Manages and oversees staff performance through performance planning coaching and performance appraisals. Holds managers accountable for effective people management strategies.
• Process Manages directs oversees and approves budget development for operational areas while monitoring financial performance and developing action plans in order to remediate variances. Oversees the development and implementation of efficient and effective operational policies processes and performance monitoring across all functions of the Patient Access Services Department. Ensures Patient Access Services staff across all functions (Financial Clearance Financial Counseling Scheduling Registration ED Registration and Patient Placement) comply with established policies processes and quality assurance programs. Works with various Revenue Cycle stakeholders state agencies government agencies and thirdparty payers to ensure timely and appropriate resolution of accounts receivable. Oversees and ensures twoway communication with Patient Access staff and Revenue Cycle and hospital leadership. Partners with other operational areas and leaders within the health system to implement strategies designed to improve the effectiveness of the financial clearance and other Patient Access functions through increased automation and controls. Oversees all business office administrative functions that contribute to the management financial clearance of patients and the achievement of key performance measures which define revenue cycle performance. Oversees and coordinates communication with Information Technology to ensure appropriate systems enhancements and tools are utilized to effectively manage day to day Patient Access operations. Governs the Patient Access department according to statistics variances and exceptions creates and maintains a datadriven performance management culture. Oversees evaluating purchases contracts and services provided by external vendors to ensure best pricing and effective results (external vendors reference tools software tools etc. including ongoing vendor performance monitoring and issue resolution. Maintains knowledge of The Joint Commission and state/federal regulations laws and guidelines that impact the Patient Access. Develops effective internal controls that promote adherence to applicable state/federal laws and the program requirements of accreditation agencies and federal state and private health plans. Seeks advice and guidance as necessary to ensure proper understanding.
• Performance Monitoring Establishes Key Performance Indicators that the department will be expected to meet and exceed. Establishes the performance improvement initiatives and coordinates accordingly with department leadership to implement appropriate action plans across the functions. Drives accountability across Patient Access management and staff based on responsibilities outlined in the Service Level Agreement. Measures and reports ongoing financial and operational performance of the Patient Access department. Recognizes areas of excellence and oversees the development and implementation of action plans within specific areas of Patient Access where performance is not meeting expectations. Interprets and communicates key revenue cycle performance indicators; reports key findings to appropriate leadership. Oversees the identification resolution and reporting of operational and financial issues that impact patient service revenue. Identifies gaps in training and defines training requirements.
• Other duties as assigned.

Required Qualifications:

• Req Bachelors Degree in business health administration public administration management accounting finance or related fields

• Additional 3 years of experience may substitute degree requirement

• Req 57 years Leadership Experience
• Req 710 years Revenue Cycle or related Patient Access Services experience

• Req Significant understanding of healthcare business and finance principles with special emphasis on hospital and physician access services.
• Req Experience at multihospital systems with a preference for academic health systems.
• Req Demonstrated knowledge of healthcare management registration billing and collection processes for government grant and nongovernment funding sources.
• Req Ability to grasp complex concepts and knowledge of Patient Access (registration financial clearance referrals and authorizations) Strategic Vendor Management California Collection Law and insurance billing regulations.
• Req Demonstrated knowledge of federal and state payer rules and regulations patient rights and ICD9/ICD10 and CPT coding practices.
• Req Knowledge of computer applications and equipment related to work.
• Req Strong organizational skills working effectively in a multitask environment prioritizing tasks properly and completing tasks/projects in a timely manner.
• Req Demonstrated proficiency in written and verbal communication skills.
• Req Demonstrated ability in leadership and capability to lead crossfunctional teams.
• Req Ability to relate cooperatively and constructively with clients families coworkers administration other clinic departments providers community agencies referral sources and other health team members.
• Req Effective communication with external customers and internal stakeholders.
• Req Ability to interpret data across systems to inform Patient Access performance and diagnose operational deficiencies.
• Req Ability to negotiate and compromise and ability to influence the strategic vision of the organization.
• Req Ability to work in a fastpaced environment and remain flexible under stressful situations.

Preferred Qualifications:

• Pref Masters degree in business finance or healthcare administration

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone ator by email at. Inquiries will be treated as confidential to the extent permitted by law.

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