Director of Product Design
Director of Product Design
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Job Description
Job Description
Zendesk is looking for a Director of Product Design to lead design across our Omnichannel Contact Center and Workforce Management product areastwo critical pillars of our customer experience platform. Youll drive the design vision strategy and for products like Omnichannel Routing and Reporting (Talk Voice Explore) and Workforce Management tools.
In this role youll foster a highperforming inclusive design culture guiding a team of design managers and individual contributors. Youll provide both strategic direction and daytoday support to ensure we deliver customercentric scalable solutions that make a real business impact.
This is a unique opportunity for an experienced and strategic design leader to influence the evolution of our product experiences collaborate crossfunctionally with Product Engineering and Research partners and contribute meaningfully to Zendesks broader vision of delivering exceptional service solutions.
Key Responsibilities
Strategic Leadership:
Develop and execute design strategies aligned with Zendesks business goals and market demands.
Identify opportunities for differentiation and competitive advantage through design.
Collaborate with executive leadership to champion design thinking and influence strategic decisionmaking.
Team Leadership & Development:
Inspire and lead design teams nurturing a culture of continuous learning and customer focus.
Serve as a mentor and advisor supporting managers and senior staff in their leadership roles.
Drive initiatives to create a more equitable and inclusive work environment.
Impact & Innovation:
Drive design impact across the organization by embedding customercentric and innovative practices.
Evaluate design effectiveness through metrics and feedback continuously enhancing impact and fostering innovation.
Communication & Collaboration:
Articulate vision goals and strategies effectively to teams and senior stakeholders.
Foster collaboration across departments to facilitate productive partnerships and alignment.
Promote and model inclusive communication practices embedding diversity equity and inclusion principles into all interactions.
Operational Excellence:
Collaborate with other Directors to establish strategic plans and objectives for short to midterm 13 years).
Ensure effective achievement of operational objectives through leadership and decisionmaking.
What Youll Bring
A demonstrated ability to define and execute design strategies that drive measurable business impact.
Exceptional communication and collaboration skills with a proven ability to influence and align with senior stakeholders across functions.
Advanced strategic thinking and planning capabilities with a focus on aligning design initiatives to broader organizational and product objectives.
Proven experience leading teams at scale including managing five or more direct reports and oversight of design organizations comprising 1015 individual contributors.
A demonstrated commitment to inclusive design practices with experience leading teams that create accessible equitable products.
Proficiency in leveraging user research and methods such as journey mapping persona development or service design to inform product strategy by understanding user cohorts needs pain points and use cases.
A proven ability to apply the Jobs To Be Done (JTBD) framework to uncover customer needs and guide endtoend journey mapping.
Extensive experience designing enterprise software with a focus on productivity tools that support daily business operations. Bonus points for experience designing solutions that enable the scaled implementation of Contact Center systems.
#LIMK10
The Poland annualized base salary range for this position is z437000.00z655000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position the actual compensation offered will be based on job related capabilities applicable experience and other relevant factors. This position may also be eligible for bonus benefits or related incentives that will be communicated during the offer stage.Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific inoffice schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any preemployment testing or otherwise participate in the employee selection process please send an email to with your specific accommodation request.
Required Experience:
Director
Employment Type
Full-Time
