Building Concierge
Building Concierge
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Job Description
Overview
When you join Hines you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence earning us a spot on Fast Companys esteemed annual list of the Worlds Most Innovative Companies as well as recognition as one of U.S. News & World Reports Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.
Responsibilities
As a Building Concierge with Hines you will be responsible for both frontofhouse services and property administration duties with the focus on the two components changing with the needs of the business. Reporting to the Property Manager this role is responsible for frontofhouse services. You will be the face of the building ensuring all tenants and guests are greeted and provided with a professional and courteous service. In addition to the customer facing duties this role will also support with some property administration across the Hines asset portfolio. The Building Concierge will work closely with both the Property Manager and Facilities Manager as well as collaborate with external service providers to maintain a wellfunctioning asset. Responsibilities include but are not limited to:
Greet visitors clients and staff and manage the visitor and contractor checkin process.
Resolve any guest/tenant complaints as promptly professionally and efficiently as possible.
Follow building procedures including opening and closing security bookings & deliveries.
Updating screen content throughout the building.
Create and implement a tenant event calendar for the Building including event coordination meeting with vendors pricing options and present initiatives for approval.
Amenity Management Training & Development Assistance Oversee building amenity spaces and the management and operations of building amenities (emergency training recycling strategy building fit out presentation preparation of policies elevating spaces such as cycling storage facilities).
Processing accounts payable invoices.
Ensuring all sundry charges and direct recoveries are raised in a timely manner.
Assisting with monthly report preparation
Supporting with tenant onboarding administration.
Assisting in managing the tenancy schedule for each property.
Working with the Facilities Managers to support in raising purchase orders and setting up contracts in MRI.
Supporting Lease Administration monitoring critical dates including lease expiries bank guarantees and insurances.
Tenant PL Insurance management.
Tenant arrears correspondence.
Updating building Matrix and Pulse.
Keeping excel log of statutory charges.
Any other various admin duties that may arise from time to time.
Qualifications
Minimum Requirements include:
- High school diploma or equivalent from an accredited institution
Proven experience in a frontofhouse reception or concierge role preferably in a property or hospitality setting.
Strong customer service experience with the ability to interact professionally with clients and stakeholders.
Excellent organizational multitasking and prioritization skills to maintain a functional and tidy office environment.
Strong interpersonal communication skills and a proactive clientfocused mindset for delivering highquality service.
A high attention to detail
Strong written skills with the ability to compose business letters expositions summaries and reports using proper format punctuation grammar diction and style.
Strong oral communication and presentation skills.
Demonstrated ability to work as part of a constructive and collaborative team.
Good understating of property terminology and property administration.
Demonstrated proficiency in Microsoft Office software and web applications.
Prior working experience with MRI is advantageous but not essential.
Closing
At Hines we strive for excellence as a leading global real estate investment manager driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion of assets across such property types as living office retail mixeduse logistics and life science projects all designed to enhance value connection and inspiration. Our strategic approach integrates local expertise with global knowledge taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients needs.
While our projects are renowned for enhancing cities and pioneering sustainable practices we recognize that the true driving force behind Hines success is our 5000 dedicated employees in 30 countries who draw on our 65year history to build the world forward. This is why we prioritize investing in our people offering comprehensive training competitive compensation robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team we cultivate an inclusive environment where everyone including our clients can thrive.
Hines is proud to be named to Fast Companys prestigious annual list of the Worlds Most Innovative Companies for 2024. Includes both the global Hines organization and RIA AUM as of December 31 2023.
We are an equal opportunity employer and support workforce diversity.
No calls or emails from third parties at this time please.
Employment Type
Unclear
