BDC Customer Care Specialist
BDC Customer Care Specialist
Posted on :
17-04-2025
Employer Active
1 Vacancy
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Job Description
Mazda of Roswell is familyowned appreciates our employees and invests in their success! We are looking for a BDC Customer Care Specialist to join our growing team! The right candidate will have excellent interpersonal and communication skills andthe ability to successfully educate customers on our product and feature offerings.
Benefits
- Medical and dental insurance
- 401(k) plan
- Paid vacation after 12 months
- Paid holidays
- Closed on Sundays
- Competitive pay based on experience
- Tool acquisition program
- Employee discounts on vehicles and service
- Career advancement opportunities
- A positive and professional team environment
Responsibilities
- Promote and seek out opportunities to deliver a topnotch customer experience
- Interact with customers to identify their individual needs and opportunities for new/used cars sales presentation
- Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM
- Complete phone calls as assigned by the BDC Manager
- Act as a member of the BDC team which includes crosstraining for internet lead and incoming/outgoing telephone sales prospecting roles
- Stay informed about new products features accessories etc. and their benefits to customers
- Attend product and sales training as requested by BDC
- Attend sales meetings
- Maintain a professional appearance
Qualifications
- High school diploma or general education degree (GED)
- Sufficient reading skills to read analyze and interpret general business periodicals professional journals technical procedures or governmental regulations
- Strong writing skills to write reports business correspondence procedure manuals advertising copy
- Presentation skills to share information and respond to questions from groups of managers clients customers and the general public
- Mathematical skills to calculate figures and amounts such as discounts interest commissions proportions percentages area circumference and volume
- Ability to interpret and follow instructions shared in written oral diagram or schedule form
- Clean driving record & valid drivers license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
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