Collections Specialist
Collections Specialist
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Job Description
Location:
Long Beach CA Management Regional OfficeHow will you CONTRIBUTE and GROW
Hours: 8a 5p Monday FridayStarting Hourly Range: $23 $28
Looking for a critical thinker that will be analysis a large portfolio. Must be able to work independently and self motivated.
GENERAL SUMMARY: The Collections Specialist is responsible for the daily tasks related to collection efforts of a portfolio of customer accounts. The Collections Specialist will effectively communicate and support the Divisions collection goals while providing quality customer service and will obtain an understanding of Company policies and procedures and will actively pursue knowledge of skills and tools to be used in all collection efforts. Recognition of significant credit risks and escalation of these matters are critical. Collection efforts are time sensitive requiring excellent skills in organization and management of time efforts and resources. Occasionally this role may be required to research transactions in further detail. The Collections Specialist will employ some analytical skills and understand how to use resources to achieve a thorough understanding of information.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Identify account risks potential credit problems disputes and other customer issues.
Generates reports and communicates potential risks to Division Accounts Receivable Supervisor as well as field contacts (Branch Manager Account Manager and Sales Manager) and will escalate significant matters to Division Accounts Receivable Supervisor.
Contact customers regarding invoices / accounts which are considered past due.
Provide information as requested in order to facilitate a quick remittance. Obtain future pay information.
Corrects account errors including misapplied payments reversed late charges and over payments.
Documentation is critical log conversations emails and other communications.
Organize documentation as to facilitate followup efforts. Initiate appropriate followup action on mail returned as undeliverable.
Maintain quality relationships with branch managers account managers and sales managers. These relationships can be critical with collection efforts. Involve regional managers when possible and keep them informed of issues at all times.
Prioritize portfolio so that collection efforts result in maximum benefits. Watch for key indicators that a customer account is falling behind becoming delinquent.
Work closely with cylinder control department when investigating cylinder disputes.
Review Customer Service education courses frequently so that collection efforts do not damage customer relationships.
Special projects as necessary.
Other duties as assigned.
Are you a MATCH
Required Length & Type of Experience:
Commercial collection experience preferred.
One to three year(s) experience in a collections or Finance type role is preferred
Knowledge Skills & Abilities (KSAs):
A proven track record of success in prior credit and collection roles a plus.
Credit memo experience highly desired.
Understanding of quality customer service and the relationship to collection efforts.
Ability to manage multiple priorities.
An ability to see the credit operation as a financially oriented customer service function which balances cost control with support for the business.
The successful candidate must have a strong client service mindset and the ability to use collaborative and nonadversarial approaches in achieving diverse goals.
Possess proficient computer skills (i.e. Google Suite and Database programs).
Current experience with SAP or similar ERP highly desired.
Ability to create reports using Google Sheets/Excel with data points graphs and charts etc.
Ability to perform data entry in a computer and extract information.
Airgas will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of the FCIHO.
We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical dental and vision plans vacation sick time floating holidays and paid holidays for fulltime employees.
We provide a progressive parental leave package for our eligible Airgas parents offering generous paid time off for the birth or placement of children including 14 weeks of paid child birth benefit for birth mothers on leave as well as paid parental leave benefits for other associates.
Additionally we offer our employees a 401k plan with company matching funds tuition reimbursement discounted college tuition for employees dependents and an Airgas Scholarship Program for dependent children.
Your differences enhance our performance
At Airgas we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees our customers patients community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants regardless of their race gender sexual orientation religion disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent both individually and collectively and it helps foster our ability to innovate by living our fundamentals acting for our success and creating an engaging environment in a changing world.
Equal Employment Opportunity Information
We are an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other protected characteristic.
Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas an Air Liquide Company invites any applicant and/or employee to review the Companys written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.
Airgas an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact us by email at .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
