Manager Risk Management Special Projects Investigations

Selling Partner Trust and Store Integrity (TSI) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers brands selling partners vendors and Amazon from fraud counterfeit and abuse as well as providing worldclass support and building loyalty with Amazons millions of selling partners. The Special Projects & Investigations (SPI) team protects Amazons WW stores store by creating projects and programs focused on the detection of abuse at its earliest point and identifying the root causes vulnerabilities or exploits to systematically address to prevent future abuse. Our growth requires highly skilled candidates who move fast have an entrepreneurial spirit to create new solutions a tenacity to get things done thrive in an environment of ambiguity and change and are capable of breaking down and solving complex problems. We value individual expression respect different opinions and work together to create a culture where each of us is able to contribute fully. The combination of our unique backgrounds and perspectives strengthens our ability to achieve Amazons mission of being Earths most customercentric company.

We catch bad actors and stop online fraud; Its fun! Its hard! It matters! We are passionate about protecting our selling partners and customers from bad actors and want a candidate that shares that passion. We are looking for an experienced Manager with background in risk digital fraud compliance and/or cyber investigations. You will manage the core investigative function to provide feedback to partner teams by identifying and interpreting risk across Amazons global stores. You will set the vision direction and of key deliverables in the risk management space developing business cases and requirements and prioritizing competing opportunities. You will work with a wide range of global crossfunctional teams and senior leaders to build feedback loops to drive scalable improvement across the broader organization. You will align your team to high impact business areas and executing to high expectations in a fastpaced and highly visible delivery area. The ideal candidate should have a blend of strong individual investigation skills along with experience managing a high performing risk team. You should be passionate about using and understanding data to discover bad actor trends and help us ensure that customers make great purchase decisions and our selling partners using Amazon are successful listing and selling their products. Your decisions and deliverables will help proactively mitigate risk and empower partner teams in making high confidence decisions that are fundamental to protecting Amazon customers selling partners and will help maintain the overall health of Amazons WW stores.

Key job responsibilities
Lead a high performing risk team by prioritizing high impact investigative leads that drive down business impact metrics
Work within a sprint process to properly prioritize work and deliver results consistently
Own end to end investigation flywheel to intake high quality leads from multiple sources to identify abuse and share detailed investigation briefs with partner teams to drive scalable detection and solutions
Manage a strong risk team with a broad knowledge of abuse/fraud to conduct deep dives to derive insights about tactics used to conduct abuse on our WW stores
Use highlevel judgment to inform our most complex enforcement decisions and understand downstream impact and tradeoffs
Develop goals KPIs and metrics to track investigation health progress and impact. Effectively communicate challenges/roadblocks progress and success to business and senior leadership.
Provide feedback to partner teams and intake sources to improve the quality of leads and investigation outputs
Break down problems into understandable and manageable pieces ruthlessly prioritizing and delivering results in an ambiguous environment

A day in the life
This role is focused on managing a high performing risk team and maintaining the health of the investigative flywheel from threat intelligence leads through longterm scalable detection solutions.

Your day might involve collaborating with partner teams across Amazon to develop and improve the quality and processes for investigation leads diving deep into data to uncover emerging fraud patterns or developing new detection methods. Youll balance independent analytical work with team collaboration sharing insights and supporting internal partner teams to understand their priorities capabilities and workflows to see how/if your program should interact with their tools and goals. You will be making decisions that drive the strategic vision of your program in alignment with broader organizational goals and working with partner teams across Amazon to collaborate around strategic initiatives. You are on the front lines of protecting Amazon customers and stopping abuse in our stores.

About the team
Our team is comprised of experts in the risk domains like fraud cybersecurity data security internal risk threat intelligence regulatory compliance vendor risk etc. with data analysis and/or technical skills. We complement specialized industry skills with broad risk career experience we wear a lot of hats and take ownership of hard to solve problem areas whenever possible. We speak 12 languages write code in 3 (mostly self taught on the job) and celebrate learning and taking risks. We encourage experimentation and curiosity while supporting each other to constantly learn and grow.

Our work is to solve hard puzzles and identify what hasnt already been discovered typically with data and always with a lot persistence and curiosity. If you like the sound of that come join us.

Bachelors or postgraduate degree in Information Security Computer Science Data Science/Analytics Engineering Mathematics Statistics or related discipline.
5 years of relevant industry experience either as an IC or manager in risk or fraud investigations regulatory compliance ecommerce analytics or security
Prior experience managing a high performing team
Proven ability to deliver complex projects across multiple teams
High level of integrity and discretion to handle confidential information
Excellent written and verbal communication skills to communicate security and business risk to a broad range of technical and nontechnical audiences including senior leadership

Experience working in ecommerce organizations
Exceptional ownership and bias for action: willing to move quickly and decisively
Experience working within fraud compliance law enforcement or intelligence organizations
5 years of high performance team management
Experience with threat intel collection and combing through multiple leads or large data to identify top priorities

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $119900/year in our lowest geographic market up to $198300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.