Tech Service Desk Agent - Mortgage Technical Support in Salt Lake City UT
Tech Service Desk Agent - Mortgage Technical Support in Salt Lake City UT
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Salary Not Disclosed
1 Vacancy
Job Description
What success looks like in this role:
1st Level telephone and other media contact support .
Strive for a high level of first contact resolution.
Respond to and resolve customer requests in relation to software hardware and network operations difficulties by providing fast efficient and friendly customer service.
Accurately document calls and incidents.
Manage time and workload to meet predetermined service levels.
Maintain data accuracy in our contact management system.
Assign incidents and requests to the correct support group.
Act as a single point of contact on incidents and problems logged.
Perform appropriate diagnostics to initiate problem management workflow process
Provide clients with a reference number for their incident/request.
Understand various media sources that interface with the Service Desk.
Support multiple clients through customer service professionalism and insight.
Become multiskilled as workload changes occur within the Service Centre.
Champion implement or support change.
Identify process efficiencies within the Service Centre and to take corrective action to implement change.
Discover and document process and procedures which need to be published to the team or on the Knowledgebase.
Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting attendance etc.
You will be successful in this role if you have:
Typically requires: High School diploma (associates degree professional certification(s) or license preferred)
Education training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level.
6 months IT Service Desk experience or related experience.
6 months previous experience providing Level 3 support for MS Office MS Exchange and MS windows networks.
Working knowledge of data and voice network concepts
Languages: English and local languages of the countries it supports.
Mortgage/Banking Knowledge is a plus
Onsite 3 days a week in West Valley City Salt Lake City UT
Unisys offers an outstanding benefits package featuring unlimited paid time off a 401(k) match comprehensive healthcare HSA matching ongoing learning opportunities and more! Were committed to supporting worklife balance and investing in your future success.
At Unisys we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually!
*MUST BE LOCATED WITHIN 30 MILES OF THE UNISYS SLC UTAH OFFICE*
This role may require access to exportcontrolled commodities and technology. Therefore to conform to U.S. export control regulations applicant should be eligible for any required authorizations from the U.S. Government.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age caste citizenship color disability family medical history family status ethnicity gender gender expression gender identity genetic information marital status national origin parental status pregnancy race religion sex sexual orientation transgender status veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein or cannot otherwise complete your expression of interest without additional assistance and would like to discuss a request for reasonable accommodation please contact our Global Recruiting organization at or alternatively Toll Free:(Prompt 4. US job seekers can find more information about Unisys EEO commitment here.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
