Partner Manager Dunning Collection all genders
Partner Manager Dunning Collection all genders
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INCLUSIVE BY DESIGN
At Zalando our vision is to be inclusive by design. And this vision starts with our hiring we do not discriminate on the basis of gender identity sexual orientation personal expression ethnicity religious belief or disability status. You are welcome to leave out your picture age or marital status from your application. We only assess candidates on their qualifications and merit.
We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need so we can best support you throughout the hiring process.
our diversity & inclusion strategy: employee resource groups: WED LOVE YOU TO DO (AND LOVE DOING) As a Manager of Dunning & Collection at Zalando Payments focusing on Partner Management you will be primarily responsible for overseeing the performance relationships and collaboration with external partners. Your role involves building robust partnerships through clear communication reliability integrity and operational excellence. You thrive in project work and enjoy collaborating closely with internal and external stakeholders across various areas of the Zalando business delivering impactful process and feature changes through datadriven decision making. You will deliver exceptional customer service and protect Zalandos reputation by fairly managing postpurchase collections in a complex setting while balancing commercial considerations and providing necessary support. Your skills in partner management communication business improvement and analytical thinking will be crucial in advancing our excellence in Dunning & Collection. Build maintain and expand relationships with current and potential Debt Collection Partners through regular meetings (virtual and inperson) QBRs and workshops. Collaborate closely with various stakeholders across the Zalando business to monitor and improve portfolio quality to develop and maintain mutually beneficial relationships with Debt Collection Partners Identify customer and/or partner pain points create problem statements and work on projects & initiatives to deliver optimizations and new features efficiently in collaboration with stakeholders and external partners. In collaboration with the wider Dunning & Collections team improve existing inefficiencies and operational issues with the goal of developing our experiences and processes to the next level always considering both our partners and customers. Utilize analytics and commercial insights to understand post purchase Collection performance (KPIs) and plan optimisation based on data driven decisions Experience: Min 2 years in partner management or operational process/project roles focusing on achieving operational and business excellence. Experience in B2C eCommerce and/or the debt collection industry is a plus. Familiarity with ERP systems especially SAP is also advantageous Strong Relationship Management Skills: Proven experience in maintaining and expanding relationships with external partners experience from within the debt collection industry is a plus Stakeholder Collaboration: Demonstrated ability to work closely with various stakeholders to develop and maintain strategic relationships as well as improving existing inefficiencies and operational issues Project Management and Optimization: Experience in identifying problem statements and managing projects aimed at delivering optimizations and new features with a track record of successful implementations. Analytical and DataDriven Decision Making: Proficiency in utilizing analytics and commercial insights to understand performance metrics (KPIs) and drive datainformed decisions for optimizing postpurchase collections. Customer Focus: Strong customer and service orientation with a deep understanding of who the customers are and the problems you are solving for them. Teamwork and Community Contribution: You enjoy collaborating with your team and members of your wider Organization and you enjoy sharing your knowledge and learning from your peers. Zalando provides a range of benefits heres an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer. Employee shares program 40 off fashion and beauty products sold and shipped by Zalando 30 off Zalando Lounge discounts from external partners 2 paid volunteering days a year Hybrid working model with up to 60 remote per week actual practice is up to each team to best support their collaboration Work from abroad for up to 30 working days a year 27 days of vacation a year (for Zalando SE) Relocation assistance available (subject to prior agreement) Family services including counseling and support Health and wellbeing options (including Gympass) Mental health support and coaching available Learn all about Zalando and our values here: Experience: ManagerWED LOVE TO MEET YOU IF...
OUR OFFER
Employment Type
Full-Time
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