Switchboard Operator
Switchboard Operator
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1 Vacancy
Job Description
Thank you for considering a career at Bon Secours!
Scheduled Weekly Hours:
40Work Shift:
Evenings/Nights (United States of America)As a faithbased and patientfocused organization Bon Secours exists to enhance the health and wellbeing of all people in mind body and spirit through exceptional patient care. Success in this goal requires a culture of compassion collaboration excellence and respect. Bon Secours seeks people that are committed to our values of compassion human dignity integrity service and stewardship to create an environment where associates want to work and help communities thrive.
Job Summary:
The Switchboard Operator serves as a representative for a hospitalbased multiple function call Switchboard Operator is responsible for relaying incoming outgoing and interoffice calls in a friendly effective and efficient Switchboard Operator operates the paging service as part of the SPOK messaging Switchboard Operator monitors multiple alarm Switchboard Operator is responsible for 30answering service clients (physicians and hospital departments) and paging on call duties as assigned and attends meetings and educational classes as required.
Switchboard Operator
Essential Job Functions:
- Answers incoming calls for Bon Secours St Francis Health System and Answering Services. Identifies and routes caller to most appropriate area with no more than one error per quarter as observed through random monitoring and customer concerns. Responds to callers questions and requests including patient information and telephone assistance in a courteous and professional manner. Requires the ability to receive and convey information in a clear and concise way. Documents complete and accurate messages.
- Provides emergency assistance (Code Blue Code Red Security & Engineering alarms etc. to hospital personnel and the general public. Properly announces emergencies via pager phone and intercom announcement as indicated per the individual emergency protocol. Appropriately routes calls to additional resources as indicated. Responds to all codes urgently and maintains an accurate record of all emergency codes. Performs all overhead paging in a pleasant and professional manner.
- Maintains and updates current on call schedules for the answering service and various hospital departments using the SPOK OnCall scheduling system. Contacts appropriate on call personnel in a calm timely and efficient manner.
- Displays adequate knowledge (through retention and use of resources) of Bon Secours St Francis and medical terminology as evidenced by direct observation and random monitoring. Stays abreast of changes new areas and/or services within Bon Secours St Francis Health System. Informs management of required database updates.
- Promotes teamwork by cooperating and working together with all coworkers attending team huddles and staff meetings. Displays a positive attitude at all times.
- Maintains the confidentiality of all data including patient employee and operations data inside and outside of Bon Secours based on HIPAA compliance laws and Bon Secours protocols.
- Demonstrates the knowledge and skills necessary to provide customer service appropriate to all age groups of patients served by Bon Secours St Francis Health System.
- Reports all equipment trouble to appropriate person and calls equipment vendor when Telecommunications equipment is in need of repair. Dispatches Maintenance/Engineering or Security personnel to convey messages and/or repairs.
- Assist Lead Operators in the training of new operators.
- Supports the mission and values of BSMH and adheres to all hospital and department policies and procedures.
- Completes requirements for inservice training acceptable attendance uniform and dress codes including personal hygiene and other work duties as assigned.
Education:
- High School Diploma/GED
Skills & Abilities:
- Work requires the ability to read write type 25 WPM follow oral and written instructions and communicate effectively at a high school or GED level; with a minimum of six months of recent customer service experience medical call center experience preferred.
- Work requires interpersonal skills and a customer service orientation necessary to answer calls relay messages and communicate effectively with internal and external callers in a tactful and respectful manner. Use a calm tactful demeanor and appropriate communications during sensitive emotional and crisis situations. Also requires the ability to appropriately handle angry and/or distressed callers.
- Work requires strong communications skills a pleasant friendly voice and a professional appearance in representing the Telecommunications Department to medical staff patients and the public. Also requires the ability to perform as a team member and work under pressure.
- Work requires the ability to exercise critical thinking skills and the analytical ability necessary to initiate procedures for emergency situations such as fire medical emergencies disaster drills and security and maintenance emergencies; as well as the ability to multitask in a fastpaced work environment.
- Work requires the availability to work all shifts including in inclement weather therefore requires reliable transportation. Individual must be able to work with little or no supervision.
- Requires computer knowledge and the ability to utilize software applications such as Microsoft Outlook Microsoft Word and Google Chrome and additional software programs as implemented. Also must be able to multitask between various software applications.
Bon Secours is an equal opportunity employer.
Many of our opportunities reward* your hard work with:
- Comprehensive affordable medical dental and vision plans
- Prescription drug coverage
- Flexible spending accounts
- Life insurance w/AD&D
- Employer contributions to retirement savings plan when eligible
- Paid time off
- Educational Assistance
- And much more
*Benefits offerings vary according to employment status.
Department:
Telecommunications St. Francis DowntownIt is our policy to abide by all Federal and State laws as well as the requirements of 41 CFR 601.4(a) 60300.5(a) and 60741.5(a). Accordingly all applicants will receive consideration for employment without regard to race color national origin religion sex sexual orientation gender identity age genetic information or protected veteran status and will not be discriminated against on the basis of disability. If youd like to view a copy of the affirmative action plan or policy statement for Mercy Health Youngstown Ohio or Bon Secours Franklin Virginia; Petersburg Virginia; and Emporia Virginia which are Affirmative Action and Equal Opportunity Employer please email . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact The Talent Acquisition Team at .
Employment Type
Full-Time
