Business Development Account Manager
Business Development Account Manager
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Job Description
Purpose:Under the direction of the Director of Business Development the BD Account Manageris responsible for ensuring that client relationships are our top priority. Were looking for a dedicated and personable business development/account manager to maintain client accounts and serve as our main point of contact. The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service. Applicants should also be proficient with the Microsoft suite CRM best practices and other productivity software.
Responsibilities:
- Serve as the main point of contact in many matters related to client concerns and needs
- Balancing and utilizing the other relationships that are in play with each account/contact
- Collaborating with current KE team build and strengthen client relationships to achieve longterm partnerships
- Ability to develop Key Account Action Plans to determine how to grow existing services but also introducing additional services to account base. Ability to plan and execute strategic actions to grow the business.
- Develop a deep understanding of key account decision makers and business practices. Leverage this knowledge to drive KE decision making and resource planning.
- Engage key account decision makers to better understand work outlooks and potential targets.
- Ability to plan and execute strategic actions to grow the business.
- Qualify new customers that fit KE business model
- Collaborate with KE Team toestablish targets 123 years out.
- Develop a thorough understanding of our products and service offerings to better upsell and crosssell to clients.
- Handle inquiries and requests from customers and address their needs.
- Identifyupsell crosssell and renewal opportunities and communicate with accounts as appropriate.
- Maintain accurate CRM records keeping track of any account customer opportunity data
- Able to bring back success stories to Marketing to use to strengthen the KE brand
- Stay on top of accounts making sure they receive responses that meet their needs and driving the right business for KE
- Meet regularly with other team members to discuss progress and find new ways to improve business
- Working closely with the CRM system keeping records up to date
- Manage multiple complicated tasks and achieve a high level of
- Remain engaged with estimating preconstruction and operations throughout the duration of awarded projects
- Flourish with minimal guidance while being proactive and handling uncertainty
- Maintain understanding of technology and/or equipment and the impact to KE and KEs customers business
- Understand the trade show circuit and develop a plan to maximize value at shows we chose to attend and lead trade shows and events as required
- Assist with tradeshow setup and prep as needed
This position is eligible for up to a 20 bonus of base salary based on KPIs as follows:
- Relationship ratings of PM/CMs tight collaboration
- Measurement: 110 survey from PM/CMs Relationship ratings with accounts and contacts
- Measurement: 110 survey from accounts/contacts
- Account performance:
- Measurement: growth in relationship (as measured above) as well as revenue and services growth for existing accounts and new accounts
- Key Account Action Plans used and implemented with tangible actions strategic and actionbased selling
- Measurement: 110 scoring on the quality of the (dynamic) KAAPs and associated actions
- Dedication to CRM usage and having dependable forecast data on accounts
- Measurement: Keeping information up to date; primarily not going beyond Est Close Date by more than 2 weeks. Scheduling next steps for opportunities driving opportunities to closed.
- Dedication to KE core values
Qualifications:
- Strong verbal written and presentation skills
- 5 years client management experience
- Position will require up to 50 travel to engage with customers as needed
- Experience with performance guarantees contracts and program management
- Client facing experience highly preferred
- Project management experience preferred
- Business analysis and consulting experience a plus
- Familiarity with Action Selling
- Familiarity with CRM systems
- Problem solving and consultative skills
- Persuasive & influential communication skills
- Ability to deal with varying levels of stress.
Physical Requirements:
- Must be able to sit stand kneel stoop walk and sit forlong periods of time.
- Must be able and willing to travel.
- Accessibility: If you need accommodations as part of the employment process please contact Knobelsdorff Human Resources ator via email at
Why Work for Knobelsdorff
In the early 1980s in a small garage on a plot of familyowned land Knobelsdorff Enterprises began. At the beginning KE was a small operation serving local agricultural and industrial facilities. Three decades ofhard work and a commitment to excellence has grown KE into four divisions. Teamwork and dedication to our core values has expanded our operations nationwide and have grown to surpass 500 employees. We continue to grow and drive success with the same steadfast dedication and core values from the start. Join us today!
- We offer our employees a career withplenty of room to grow. We offer customizable training programs and educational stipends so employees can continue to develop.
- Great benefits with a wide selection of options to choose from. Our benefit package includes a competitive compensation and benefits package including paid health dental life longterm disability vacation and a 401(k)retirement plan with company
- We offer an unparalleled culture that allows employees a work/home balance that fits their lifestyle choices. We have paid vacation based on years of service as well as unpaid vacation to meet your own work/life balance choices.
- We have fulltime work booked years in advance to offer you sustainable employment.
- For more about our culture visit our careers page at is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status.
- Equal Opportunity Employer including disabled and veterans
- EEO is the Law posterEnglishSpanish
- EEO is the Law Supplement posterEnglishSpanish
- Pay Transparency Policy StatementEnglish
Required Experience:
Senior IC
Employment Type
Full-Time
