Reservationist - Transit Fresno
Reservationist - Transit Fresno
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
WeDriveUis the leader in shared mobility solutions that connect communities campuses and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The companys 5500 team members operate 4000 vehicles across 55 U.S. locations providing safe reliable and sustainable options as part of a global family of brands serving more than 1 billionbus and rail passengers on four continents. Visit learn more about our company clients and career opportunities.
Job Description:
The Reservationist will report to the General Manager and is responsible for managing and coordinating reservations for transportation services. They work closely with passengers to gather information and ensure a smooth and efficient experience. The role requires excellent customer service skills attention to detail and the ability to handle multiple tasks simultaneously.
Duties and Responsibilities:
- Answer passenger calls collecting all necessary trip information for the permissible time period.
- Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively.
- Complete data entry of passenger file information and for specific trip requests negotiating requested times where necessary or appropriate.
- Provide feedback to passengers in the way of followup calls as a course of duty or as required by schedule changes.
- Communicate passenger cancellations in a timely manner to scheduling dispatch or vehicle operations personnel.
- Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
- Maintain accurate records and appropriate filing systems.
- Communicate effectively with operations staff regarding scheduling or passenger issues.
- Ability to handle multiple tasks accurately and effectively.
- Excellent customer service.
- Professional demeanor and appearance.
- Reliable in attendance.
- Team player and helpful to staff management and peers.
- Additional duties and responsibilities may apply.
Skills Required and Physical Demands:
- Ability to effectively communicate with customers vendors and all employees from drivers to executives.
- Proficiency in computer systems and reservation software.
- Excellent organization and multitasking skills with strong attention to detail.
- Superior problemsolving skills with the ability to think on ones feet.
- Polished and professional in both appearance and conduct.
- Additional skills and physical demands may apply.
Education and Qualifications:
Hard requirements
- One year of year of professional experience in office administration reception customer service executive assistance or similar field.
- High school diploma or GED
- PreEmployment Background check and drug screening
Preferred requirements
- Knowledge and working experience with Microsoft Office with an emphasis on creating and maintaining spreadsheets; experience with SharePoint a plus.
We Offer
Physical Health
- Exceptional Medical Dental Vision and Life Insurance benefits
Financial Health
- Competitive compensation packages
- 401(k) with 4 employer match
- Financial Wellness Tool
- Commuter Benefits
Emotional Health
- Employee Assistance Program (EAP)
- PTO for parttime and fulltime positions
- Paid holidays
- Pet & Legal Insurance
Personal Development
- Onthejob training and skills development
- Internal transfer opportunities for career growth
*Benefits vary by position and location
WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds skills and perspectives of our workforce we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract retain and develop the best talent available.
Employment Type
Hourly
