Investor Relations Associate

About us

LendInvest is the UKs leading FinTech platform for property finance. Over the past 17 years we have grown from just our two founders to a team of over 200 working to make property finance simple for everyone.

A workplace culture built around trying new things getting things done and having fun while we do it has helped us lend more than 7.5 billion of mortgages put thousands of new or improved homes into the UK housing market and successfully launch on the London Stock Exchange. We have big plans to continue growing the business our products our technology and our people.

About the role

As an Investor Relations Associate you will play a key role in supporting our investor community strengthening client relationships and supporting capitalraising initiatives. Reporting to the VP Head of Corporate & Funds youll act as a key point of contact for investorshandling inbound queries and supporting outbound communications to deliver a highquality investor experience and proactively contribute to growing our investor base.

Youll gain a deep understanding of our investment products and business model helping to ensure our investors are wellinformed supported and confident in their relationship with LendInvest. This is a great opportunity for someone who is commercially minded peoplefocused and keen to develop their career in a fastpaced environment.

Key Responsibilities

Develop a strong understanding of LendInvests investment platform products and value proposition.
Respond to investor queries across channels including phone live chat email and our support portal.
Manage investor workflows through the platform ensuring a seamless and highquality experience.
Own the resolution of investorreported issues from first contact through to resolution.
Build and maintain strong relationships with existing and prospective investors.
Support the sales and capital raising strategy by identifying and nurturing leads and investor interest.
Assist with the onboarding of new investors guiding them through the investment process.
Collaborate with relevant teams to ensure investor needs are met and insights are shared.
Escalate service or operational issues to senior management as required.
Contribute to investor reporting presentations and communications materials.
Attend investor meetings webinars and events supporting relationship building and brand visibility.
Proactively suggest improvements to the investor journey and contribute to strategic growth initiatives.

Skills & Experience

Educated to degree level or equivalent.
Strong numerical and analytical skills.
Commercial awareness and interest in investment markets.
Prior experience in investor relations financial sales or client services is highly desirable.
Excellent communication skills both written and verbal.
Wellorganised detailoriented and confident managing multiple priorities.
Proficient in tools such as Google Workspace MS Office and Dropbox.
Experience using Salesforce CRM or similar systems.
A professional clientfocused attitude with a genuine interest in building relationships.
Comfortable working in a fastpaced dynamic environment.

Benefits & perks

• Competitive salary company bonus scheme
• Hybrid working policy 3 days in the office 2 days from home)
• 25 days holiday (increasing with the length of service)
• Private healthcare
• Enhanced parental leave
• Matched pension contributions up to 4
• Critical illness cover
• Employee Assistance Programme & Mental Health support
• Life assurance
• Regular performance reviews to promote a culture of growth and development
• Leadership training for managers
• Give as you earn scheme for charitable donations
• Support for attending conferences and professional learning & development
• Discounts via Perkbox
• Cycle to work scheme
• Season ticket loan
• Electric car loan scheme
• Monthly socials & annual offsite
  
  Diversity Inclusion & Belonging at LendInvest
  
  At LI we believe in bringing your whole selves to work we are committed to a culture of belonging where individuals can form a genuine community. We are proud to be an equal opportunities employer and are committed to building a team that represents a variety of backgrounds perspectives and skills.