Business Analyst II Ring Experience and Services RESBI

Ring Experience and Subscriptions team is responsible for managing and building out the Ring Protect service and technology which powers our subscription platform and supports new product initiatives. As the Business Analyst your focus will be on supporting our business strategy by quantifying customer engagement with product features measuring product performance and assessing the success of new product launches.
You will define core metrics and KPIs build analyses that uncover actionable insights and tell a story and create operational dashboards to be used by a variety of stakeholders. The position interfaces with stakeholders ranging from product managers project managers software and data engineers. This role is instrumental in helping to ensure tracking of KPIs and related metrics in Rings expanding suite of security services.


Key job responsibilities
Ownership of core security product metrics ETLs reports and dashboards with an emphasis on understanding trends and identifying areas of growth and improvement.
Supporting product teams through both structured and adhoc analytics that ensure proper operational performance of Rings security offerings.
Drive operational improvements by leveraging platform data to understand performance issues risks and areas of opportunity.
Innovating how we track and report on the performance of new product initiatives and programs.
Evaluating new markets and customer segments for Rings subscription service.
Internal job description
Bachelors Degree in Data Analytics Information Systems Data Science Business Economics Computer Science or similar field. 3 years prior experience and full proficiency with advanced SQL techniques and querying large data sets along with an understanding of data warehouse systems event streams and data models. 3 years indepth experience creating clear reports in data visualization tools such as Tableau Looker or others. Prior experience with subscription and customer lifecycle metrics.
Preferred qualifications
Masters Degree in Computer Science Business Analytics Marketing Analytics Information Systems MBA or similar degree. Track record of distilling complex problems into their underlying components validating hypotheses and delivering actionable datadriven insights. Structured thinking ability to selfmanage and advanced problemsolving skills along with strong business acumen. Familiarity with a subscription business model and exposure to subscriptionrelated metrics is a big plus

About the team
The Ring Experience and Subscriptions (RES) team is responsible for providing crosscompany analytics solutions (reporting and platforms) that facilitates data driven decision making. The RES team operates across Subscription and Ring App Experience business pillars. The RES consists of Business Analysts BIEs and Data Scientists. We provide daily reporting and analytics for WBRs MBRs QBRs and Product Launches across Ring organization.

3 years of tax finance or a related analytical field experience
5 years of Excel (including VBA pivot tables array functions power pivots etc. and data visualization tools such as Tableau experience
3 years of business or financial analysis experience
Bachelors degree or equivalent
Experience defining requirements and using data and metrics to draw business insights
Experience with Excel
Experience with SQL
Experience making business recommendations and influencing stakeholders

3 years of business analyst data analyst or similar role experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

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Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66900/year in our lowest geographic market up to $143100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.