Front Desk Associate
Front Desk Associate
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Job Description
Hotel:
Portland Embassy Suites7900 Northeast 82nd AvenuePortland OR 97220Front Desk AssociateFull timeAtrium SPIRIT where teamwork passion and appreciation ignite service excellence
Embassy Suites Located on Airport Way Portland Oregon
Full Time
Enjoy A Free Shift Meal Free Parking & Travel Discounts when you join our Embassy Suites Family
Must have Weekend Availability
Full Time Position
Approximate shift hours range between 7am 8pm
*Pay range $18.00 $18.75 per hour
TheEmbassy Suites Portland Airport features 251 guest suitesand 20000 sq. ft. of meeting space. The hotel is located less than half a mile outside the Portland International Airport seven miles from downtown Portland and nine miles from downtown Vancouver. The hotel has convenient access to the lightrail public transportation reaching the suburban areas of metroPortland.
We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in registering guests the Front Desk Agent is a source of knowledge for the guest for everything about the hotel its amenities and the local area.
If you enjoy engaging with people from all over the world and making meaningful connections as well as taking steps to WOW people we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a worldclass property.
At Atrium Hospitality we want our associates to have positive experiences; and we strive to bring to life a culture that promotes six simple values that drive us to be better for our associates and our guests.
This role plays an important part in our culture:
Service:
- Provide exceptional customer service by being engaging and taking sincere interest
- Check guests in ensuring proper credit is received special requests are noted and fulfilled and accurate information is established
- You will assist guests with sending and receiving faxes packages and mail
Perseverance:
- Help to resolve problems through recovery when things arent quite right
Inclusion:
- You will be committed to the equitable treatment of all associates and guests as well as equal access to opportunities and resources for all at every level of the organization.
Respect:
- You will value everyones contribution to the team and we will value your contribution as a key part of our success
Innovation:
- You will look for ways to become an expert on the local area being able to answer inquires pertaining to hotel services registration shopping dining and traveldirections
Teamwork:
- As needed fulfill all job responsibilities expected of Shuttle Driver and ConciergeAttendant
- Interact with hotel/resort staff in a professional manner assisting other departments with necessary information
What do we need from you to be successful in this role
- High school diploma or equivalent
- Customer service is our top priority consistently being awarded JD Powers Customer service awards. Being on our team means you have a strong desire to make an impact on other people
- This role interacts with guests and team members all day they must have excellent verbal and written communication skills and be able to communicate with an outgoing and engaging personality.
- The hotel operates off a Property Management System and the front desk agents work in that system all day long someone with the ability to pick up computer skills easily is necessary
- The front desk role is at the center of attention to all hotel guests and requires someone to be able to stand for the duration of the shift
- Hotels operate 24 hours a day 7 days a week. Our teams must be flexible with respect to working days early mornings evenings weekends and holidays.
At Atrium Hospitality youre a valued part of a team creating unforgettable guest experiences. We recognize and reward your dedication with competitive pay great benefits and exciting perks to support you on and off the job.
Including:
Daily Pay Get paid when you need it
Exclusive Travel Discounts Save big at Marriott and Hilton properties
401k Plans Invest in your future
Comprehensive Medical Insurance Your health matters to us
Additional PropertySpecific Perks Because every location has something special to offer
But we dont just offer jobswe help you build careers. With internship programs training plans hundreds of self paced on line classes and opportunities at 70 hotels nationwide you can grow your future the way you want.
Ready to take the next step Join a team that values you and your future!
Actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set years & depth of experience certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or protected Veteran status.
Notice of candidate Privacy Rights:
Required Experience:
IC
Employment Type
Full-Time
