Private Client Experience Manager - Palo Alto
Private Client Experience Manager - Palo Alto
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 120000 - 160000
1 Vacancy
Job Description
Come join JPMorgan Private Client as an Client Experience Manager and Manage a team of Specialists focused on providing our affluent client segment with an exceptional experience.
As the Client Experience Manager youll direct a team of Specialist who are instrumental in helping our clients explore the full financial possibilities their wealth creates. Youll will coach and develop a high performing team that is able toact as an extension of our Relationship Manager team provide concierge service to our clients and assist with servicing needs.
Job Responsibilities
- Manage a team of Client Experience Specialists by providing oversight of day to day activities ensuring the teams adherence to operating policies and procedures and legal and compliance regulations while independently resolving escalations.
- Provide ongoing coaching and mentoring to team members fostering their professional growth and development through feedback goalsetting and skill building opportunities.
- Work with your Market Director to manage team capability by aligning CES team members to Relationship Manager and solicit feedback to identify development opportunities.
- Seek opportunities to enhance processes and create efficiencies to deliver service to clients and internal partner.
- Utilize product and process knowledge to coach team members and quickly resolve client escalations.
- Build a strong network of collaborative partnerships across the Firm.
- Execute on business strategy initiatives with partners and Market Directors including developing and delivering executive and external reporting and other communications.
- Make informed business decisions using your independent judgement skill set and subject matter expertise in combination with documented policies and procedures.
- Responsible for recruiting interviewing and making hiring decisions for the team.
Required Qualifications Capabilities and Skills
- A minimum of five years of financial services experience.
- Demonstrated experience delivering exceptional client service to an affluent client base.
- Demonstrated experience leading a team focused on cultivating relationships through delivering Deposit Banking Home or Business lending needs.
Preferred Qualifications Capabilities and Skills
- A bachelors degree
This role is eligible to participate in an incentive compensation plan that is paid on an annual basis. More details about total compensation and benefits will be provided during the hiring process.This role is eligible to participate in an incentive compensation plan that is paid on a quarterly basis. More details about total compensation and benefits will be provided during the hiring process.
Dodd Frank/Truth in Lending Act
This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such an employment offer for this position is contingent on JPMCs review of your criminal conviction history credit report information available through NMLS and any other information relevant to a determination by JPMC that you demonstrate financial responsibility good character and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.
In addition this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such upon active employment with JPMorgan Chase you will be required to either register on NMLS or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act including successful registration immediately after your start date and timely completion of annual renewal and required updates thereafter.
Any information obtained during the registration update and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase online application process may be transferred on your behalf to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record if applicable before submitting. Further information about NMLS and registration requirements of registration can be found at: Experience:
Manager
Employment Type
Full-Time
Key Skills
Similar Jobs
Dr. Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent. Established in 2015. Dr. Job Pro has emerged as the world premier job portal, attracting thousands of job seekers every day from all over the world.
Follow Dr.Job
Dr Job FZ LLC. 2025 © All Rights Reserved