Position Summary
The Student Systems Manager will supervise a dedicated technical team in support of the educational mission of UNC School of Medicine SOM . The primary function of the Student Systems Support team is to deliver technical support services for student information & administration systems for SOM educational programs. The Student Systems Manager will be responsible for a wide range of Student Systems applications. Inscope systems include but are not limited to our curriculum management evaluation and clinical scheduling system one45 our admissions platform Slate and our Student Success and advising application Navigate. Our systems and team also regularly interface with campus and local Student Information Systems. We are looking for a bright talented individual who values teamwork and collaboration in support of our mission to become the nations leading public school of medicine. *While experience with these tools or similar tools is preferred in depth training on these specific applications will be provided.
Required Qualifications Competencies And Experience
Candidates should be Mission Driven and values should align with the Values of SOM IT Service Trust Authenticity Innovation Nontechnical: Service Oriented High levels of professionalism Hard working and detail oriented Great communication and collaboration skills Able to work independently and on a team Able to work collaboratively with a variety of stakeholders (technical faculty leadership administrative) Ability to translate between technical and nontechnical terms Respect and value a diversity of thoughts opinions backgrounds and personalities Excited about exploring new technologies Lifelong learner with growth mindset Technical: Demonstrated leadership and management skills Software management and configuration of complex information systems Strong computer skills (Windows Microsoft Office SQL Database Mgmt Wordpress) Experience providing technical support Experience with data and reporting tasks Excellent problem solving/troubleshooting skills
Preferred Qualifications Competencies And Experience
Direct experience supporting administrative student software systems Experience with technical environments in support of Higher Education or Health Sciences Basic programming/database knowledge Experience integrating systems and data using API and ETL technologies Experience with data visualization tools such as Tableau and Power BI Project Management experience Experience with Project and Work Management tools Experience with IT Service Management systems Basic knowledge of statistics data and reporting Consultancy skills Presentation skills
Required Experience:
Staff IC