Manager Technical Account Management

In Enterprise Technical Account Management (TAM) you will be instrumental in building and maintaining strategic relationships with key clients ensuring their satisfaction by resolving their technical issues optimizing their payment solutions and delivering exceptional service with your technical expertise and strong interpersonal skills.

What youll be doing:

• Relationship Management: Build and nurture longterm relationships with key clients serving as their primary point of contact for technical matters.

• Customer Success: Understand our clients business needs and goals proactively identify opportunities to optimize their payment solutions and ensure successful adoption and utilization of our products.

• Technical Support: Provide expert guidance and troubleshooting assistance to clients addressing their technical inquiries resolving issues promptly and ensuring minimal disruption to their payment infrastructure through deep understanding of their integrations and how our products work together.

• Training and Demo: Help upselling efforts with merchant demonstrations and technical training   hold workshops and refreshers on our product offering to keep clients uptodate with new features and deliverables.

• Project Management: Lead and coordinate the addition of new payment solutions as well as technical migrations for clients as they expand with Checkout working closely with crossfunctional teams to ensure successful delivery within agreed timelines and specifications.

• Product Feedback: Act as a conduit between clients and internal teams gathering customer feedback documenting feature requests and providing client derived insights to enable continuous improvement of our product roadmap.

• Market Intelligence: Stay uptodate with industry trends emerging technologies and regulatory changes in the payments landscape sharing relevant insights with clients to help them navigate the evolving landscape.

Qualifications :

• 6 years of experience in a paymentsrelated analytical or technical role with experience managing strategic accounts.
   
• Bachelors degree in a relevant field (e.g. Computer Science Information Technology Business Economics Statistics) is desirable or equivalent practical experience in internet technologies and technical processes.
   
• Experience with Payments industry standards protocols and technical frameworks.
   
• Effective presentation skills to Clevel stakeholders both internal and external.
   
• Experience managing APIdriven integrations and related tools/frameworks.
   
• Experience with front and backend technologies (i.e. JavaScript CSS HTML etc)

• Excellent communication and interpersonal skills with the ability to effectively engage with both technical and nontechnical stakeholders.

• Resultsoriented approach with a focus on delivering exceptional customer satisfaction.

• Willingness to travel occasionally to client sites as required.

Additional Information :

California law requires Checkout to include in job postings a reasonable estimated salary range for this position. However final salaries may vary subject to several factors such as a candidates level relevant experience qualifications skills and proficiency for the role. Please note that this information is provided for those in San Francisco only and this role is open to candidates outside of San Francisco as well.
For regular fulltime employees in San Francisco the estimated base salary range is from: $118000 to $139000 USD

Our competitive salaries are just one component of total compensation package. Additional benefits include: health vision dental insurance 401k vacation and sick and safe time learning days and volunteer days.
To view more details of what you can look forward to visit our careers page:  without meeting all requirements statement 

If you dont meet all the requirements but think you might still be right for the role please apply anyway. Were always keen to speak to people who connect with our mission and values.

We believe in equal opportunities

We work as one team. Wherever you come from. However you identify. And whichever payment method you use. 

Our clients come from all over the world and so do we. Hiring hardworking people and giving them a community to thrive in is critical to our success.

When you join our team well empower you to unlock your potential so you can do your best work. Wed love to hear how you think you could make a difference here with us. 

We want to set you up for success and make our process as accessible as possible. So let us know in your application or tell your recruiter directly if you need anything to make your experience or working environment more comfortable. Well be happy to support you.

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  Employment Type :

  Fulltime