University of Iowa Health Care recognized as one of the best hospitals in the United Statesis Iowas only comprehensive academic medical center and a regional referral center. Each day more than 12000 employees students and volunteers work together to provide safe quality health care and excellent service for our patients. Simply stated our mission is: Changing Medicine. Changing Lives.
The Admission and Transfer Center (ATC) is expanding and were looking for motivated individuals to join our dynamic growing team!
As we continue to grow were looking for passionate team members who thrive in a fastpaced setting and are eager to make an impact. The ATC operates the highvolume patient admit and transfer center facilitating patient access to UI Health Care inpatient services through telephone and electronic based communication. Serving as a contact center for internal providers as well as external referring providers while serving over 20 departments across University of Iowa Health Care.
Our Transfer Center team focus is triage of referring facility transfer requests and facilitates inpatient access through all interfacility avenues including admissions across facilities from the emergency department and from ambulatory areas.
Our Bed Management team focus is the assignment of right patient/right bed at the right time. This teams works with the inpatient nursing teams to facilitate patient throughput to prioritize the most appropriate patients into the beds efficiently.
This position is eligible for a combination of remote work and inperson (hybrid) work within Iowa. The Training will be conducted onsite at the Hospital Support Services Building (HSSB). There can be up to a minimum of 6 months or other duration of time determined by the supervisor of onsite training prior to Hybrid eligibility. Hybrid work eligibility will be evaluated following successful completion of job training and a work arrangement form will be required to be completed prior to the start of remote work. Per policy work arrangements will be reviewed annually and must comply with theremote work program and related policiesandemployee travel policy when working at a remote location.
Position Responsibilities
- Performs aspects of the patient admission flow management process ensuring that transfers patient placement and related activities occur in a timely safe and accurate fashion. Includes clinical assessments for triage and bed placement for patients.
- Coordinates incoming patient transfer requests with referring/receiving facilities and physicians.
- Coordinates necessary transportation resources for incoming patient transfer requests.
- Stays informed of patient changes and communicates impact to admitting teams.
- Reviews medical reports from referring hospitals or physician offices and relays information to the receiving providers and nursing unit as needed.
- Evaluates all bed requests using approved criteria ensuring patients are expediently transferred or assigned rooms and resources are utilized efficiently.
- Responds appropriately to requests made by transferring physicians hospitals and peers to improve patient flow.
- Works with supervisors to implement effective solutions and strategies to enhance patient care and satisfaction.
- Prioritize customer service professional communication and customer satisfaction.
- Demonstrates clear communication and effective collaboration to optimize patient care and clinical operations.
- Displays influential leadership to optimize clinical and operational outcomes.
- Delivers exceptional customer service while facilitating communication across multiple disciplines.
- Possess and maintains working knowledge of external and interfacility protocols and standards of practice.
- Functions as a patient advocate.
- Applies quality improvement principles to improve patient outcomes.
- Participates in quality improvement activities.
- Participates in projects/committees for enhanced functioning of the unit supports unitlevel decisionmaking.
- Complies with all policies and standards.
- Performs other duties as assigned.
Percent of Time: 90100Schedule: Primarily day shift 8/12 hours betweenoccasional evening overnight and weekend shifts included in holiday rotationSEIU Pay PlanSalary: $60000 minimum at 100 effort to commensurate *This does not include differentials. Salary will vary based on years of experience and percent of effort. *Pay Differentials: Shift differentials for evening night and weekend shifts. Premium pay for additional shifts greater than 4 hours.Benefits Highlights: Fringe benefit package including paid vacation; sick leave; health dental life and disability insurance options; and generous employer contributions into retirement plans. Relocation Assistant available to qualified applicants. more information about Why Iowa click here Education Required
- An Associates Degree in Nursing
- OR a Diploma in Nursing a Baccalaureate Degree in Nursing Professional Master of Nursing and Healthcare Practice (MNHP)MSN/Clinical Nurse Leader or a Masters Degree in Nursing (MSN MA) is require.
Experience Required
- Excellent written and verbal communication skills are required.
Certifications:
- Current license to practice nursing in Iowa is required by date of hire
Desirable Qualifications:
- Minimum of 2 years acute care RN experience.
- Experience managing multiple phone lines simultaneously.
- Computer skills are required including proficiency in managing multiple databases including Microsoft Excel.
- Demonstrates excellent interpersonal skills with patients/families nursing staff and interdisciplinary team members as demonstrated through written and verbal interactions.
Application Process: In order to be considered applicants must upload a resume (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position.
Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. Successful candidates will be asked to provide five 5 professional references and will be subject to a criminal background check. Successful candidates will be required to selfdisclose any conviction history and will be subject to a criminal background check and credential/education verification. For questions contact Katie McVay at
Applicant Resource Center
Need help submitting an application or accepting an offer Support is available!OurApplicant Resource Center is now open in the Fountain Lobby at the Main Hospital.
Hours:
Monday 8:00am 10:00am
- Tuesday 8:00am 10:00am
- Wednesday 8:00am 1:00pm
- Thursday 8:00am 10:00am
- Friday 12:30pm 5:00pm
- Or by appointment contact to schedule a time to visit.
This position is not eligible for University sponsorship for employment authorization.
Additional Information
Compensation
Contact Information
Required Experience:
Staff IC