Senior Patient Navigator - Full Time - Bascom Palmer Eye Institute Naples FL
Senior Patient Navigator - Full Time - Bascom Palmer Eye Institute Naples FL
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Job Description
Current Employees:
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The University of Miami Bascom Palmer Eye Institute is seeking a full time Senior Patient Navigator for the Department of Ophthalmology in Naples Florida.
The Senior Patient Navigator provides support and guidance throughout the patients care continuum by helping patients navigate through the maze of doctors offices clinics hospitals outpatient centers insurance and payment systems patientsupport organizations and other components of the healthcare system. The Senior Patient Navigator also acts as a resource for lowerlevel Patient Navigators to ensure the timely delivery of quality care and patient satisfaction.
CORE JOB FUNCTIONS
Maintains a working knowledge of medical symptoms signs and anatomical systems to identify and differentiate type and urgency of medical need.
Conducts patient evaluations to obtain information necessary for the development of an effective treatment plan.
Ensures patients have access to insurance and social service programs for which they are eligible.
Maintains knowledge of insurance referral requirements to ensure access based on third party reimbursement criteria.
Provides patient reminders of upcoming appointments and acts as liaison between patients and providers.
Provides patients with all required information regarding appointments and payment policies (i.e. parking cash policies anticipated charges required ancillary services cancellation policy).
Identifies and resolves real or perceived barriers to care. Intervenes as liaison/advocate for patients physicians and staff in facilitating ease of care.
Assists in identifying trouble spots and problem patterns in the provision of care.
Educates and counsels patients on issues related to their health and life situations.
Maintains current knowledge of community health welfare resources and any other programs available to patients.
Assists in building partnerships with local community physicians and referral sources to the UHealth systems.
Assists lowerlevel Patient Navigators as needed.
Adheres to University and unitlevel policies and procedures and safeguards University assets.
This list of duties and responsibilities is not intended to be allinclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS
Education:
High School diploma or equivalent
Experience:
Minimum 4 years of relevant work experience
Knowledge Skills and Attitudes:
Ability to communicate effectively in both oral and written form.
Ability to handle difficult and stressful situations with professional composure.
Ability to maintain effective interpersonal relationships.
Ability to understand and follow instructions.
Ability to process and handle confidential information with discretion.
Department Specific Functions
The Patient Navigator (PN) is a member of the healthcare team who helps patients navigate the healthcare system and get timely care.
Navigators work with patients to identify their barriers to healthcare and connect them to the resources they may need such as financial assistance counseling language translation or transportation.
The PN serves as a resource and liaison between patients family members practitioners and clinical and administrative staff throughout the health system.
The navigator is vital in providing proactive attention to patients to optimize their experience moving through their visit and promoting the continuum of care.
The PN is responsible for responding to patient needs facilitating coordinating and managing patient appointments scheduling checkin and checkout.
The PN also serves as an early warning system in the management of service breakdowns and the related recovery process.
The PN expedites services to the extent possible when there are organizational challenges that may interfere with timely provision of care and they educate patients on the services provided by UHealth.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical dental tuition remission and more.
UHealthUniversity of Miami Health System South Floridas only universitybased health system provides leadingedge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center we are proud to serve South Florida Latin America and the Caribbean. Our physicians represent more than 100 specialties and subspecialties and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching research and patient care. Were the challenge youve been looking for.
The University of Miami is an Equal Opportunity Employer Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
Job Status:
Full timeEmployee Type:
StaffPay Grade:
H6Employment Type
Full-Time
