Case Manager - 4553
Case Manager - 4553
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Job Description
BronxWorks helps individuals and families improve their economic and social wellbeing. From toddlers to seniors we feed shelter teach and support our neighbors to build a stronger community. In all aspects of our work we strive for the highest ethical and performance standards and guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. We have 65 locations throughout the borough providing a variety of programs that offer assistance in the areas of family children and youth support educational services elder care homelessness mental health and workforce development. We are an employer of choice for anyone interested in a meaningful career in the social services field.
The Bronx Point Supportive Housing Program has opportunities for Case Managers to join a multidisciplinary team. Bronx Point provides permanent housing for 82 formerly homeless individuals and families. Tenants have experienced homelessness and many have serious mental health and/or and substance misuse challenges. Case Managers are integral to our team and are responsible for helping chronically homeless individuals transition into permanent housing with supportive services. Case Managers provide intensive case management services and referrals for medical care psychiatric care community living skills financial management and substance use treatment. Case Managers assist our clients with a wide range of activities to develop daily living skills and referrals as well as help the clients stabilize mentally medically and socially. In addition Case Managers assist tenants with identifying accessing and maintaining benefits including housing subsidies SSI/SSDI and public assistance. To accomplish all of these goals Case Managers must build rapport with tenants who often have experienced intense trauma.
Bronx Point opened in December 2023 and is staffed by a small dedicated multidisciplinary team. Bronx Point provides a high level of support to its staff. Weekly supervision is provided as are clinical rounds and trainings. A Spanish Bilingual speaking case manager is preferred but not required as about 20 of tenants are monolingual Spanish speaking.
The ideal candidate demonstrates the ability to work in partnership with clients from a strengthsbased perspective overcome stigma and navigate complex systems. Additionally the ideal candidate adapts to an active environment manages crises practices exceptional time management has strong writing and communications skills exhibits excellent attention to detail and remains a team player.
QUALIFICATIONS
- One year of case management or relevant work experience preferred particularly experience with the homeless population
- Proficiency in modern business communications including Microsoft Office suite personal computers electronic mail voicemail facsimile and copier equipment
- Bachelors degree in social work or another related field of study
- Ability to operate in an active environment manage crises time management strong oral and written communication and organizational skills are essential
- English/Spanish bilingual ability strongly preferred.
RESPONSABILITIES
- Managing a caseload of 1418 individuals and families with chronic homelessness history
- Complete assessments and service plans and conduct reviews in collaboration with clients.
- Service plans contain relevant and measurable goals and objectives including the clients expressed goals based upon strengths problems and needs.
- Provide timely services to clients that are consistent with those recommended and described in service plans and reviews.
- Document and maintain updated information about active medications and medical diagnoses service providers emergency contacts and entitlements for all clients.
- Document progress notes for all encounters and services provided to clients and meet monthly reporting requirements including timely documentation and engagement with full caseload
- Conduct at least 1 facetoface contact per month per client or more if required by service plan conduct at least one home visit every month and one formal home visit every three months
- Assess ongoing eligibility for various entitlements and resources for caseload and complete applications in collaboration with clients
- Assist clients with Representative Payee services including budgeting and financial education
- Complete Medication Monitoring Training within 36 months of hire and assist clients with Medication Monitoring on a daily weekly or as needed basis
- Coordinate and connect clients to variety of medical mental health and behavioral health physicians and services and make referrals to additional services when necessary (ACT IMT AOT Detox rehabilitation programs Home Care Services etc.
- Coordinate clinical services for clients including discharge planning and hospitalizations in collaboration with supervisors
- Conduct field work with clients to clinics hospitals service providers and entitlement offices when needed
- Conduct regular case conferences with clients and service providers as needed
- Maintain familiarity with agency and city resources available to clients
- Participate in regular meetings trainings and weekly supervision with supervisor and other support staff
- Actively engage clients who are absent or stop participating in services by conducting appropriate outreach to maintain continuity of services.
- Perform additional duties as assigned
PHYSICAL REQUIREMENTS
- Ability to use a computer for prolonged periods
- Ability to occasionally lift and/or move up to 10 pounds
- Ability to stand walk or sit for long periods of time
- Ability to climb five flights of stairs if required to conduct home visits and/or fieldwork
- Ability to bend and retrieve objects and/or documents
- Ability to travel in the boroughs of New York City and its adjacent counties via public transportation
- Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather including inclement weather if required to conduct home visits and/or field work
- TB Test required with the first 120 days of employmentfor Shelters and Homeless Outreach programs
BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms conditions and privileges of employment including but not limited to recruitment hiring compensation training and employee development placement promotion demotion upgrading downgrading transfer layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race color gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition military and veteran status gender identity or expression genetic information status as a victim of domestic violence or any other characteristic protected by federal state or local law. If you require reasonable accommodation as part of the application process please contact .
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Required Experience:
Manager
Employment Type
Full-Time
