Tenant Operations Coordinator -
Tenant Operations Coordinator -
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Job Description
Job Title: Tenant Operations Coordinator
Location: Remote (PST Time Zone)
Salary Range: up to 4000 USD (based on experience)
Work Schedule: Monday Friday 8:30 AM to 5:00 PM (PST)
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview:
Sagan is an exclusive membership community for top executives founders and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and USbased businesses connecting candidates from vibrant regions like Latin America the Philippines India Pakistan Bangladesh and Africa with leading American companies. Discover a world of career possibilities with Sagan.
About the Company:
Sagan represents a thirdparty commercial property management firm that oversees a portfolio of buildings handling tenant relations maintenance coordination and lease management. Their operations team plays a key role in ensuring smooth communication between tenants vendors and property owners.
Position Overview:
The Tenant Operations Coordinator serves as a critical point of contact for tenants vendors and internal teams. This role requires strong problemsolving skills attention to detail and the ability to manage multiple inputs (calls emails work orders) efficiently. While experience in commercial property management is a plus adaptability communication skills and critical thinking are the top priorities.
Key Responsibilities:
- Handle inbound tenant requests and provide outbound solutions.
- Communicate with vendors and property teams to coordinate maintenance and resolve issues.
- Manage a high volume of inquiries while maintaining thorough followups.
- Track and prioritize a large ongoing todo list to ensure issues are addressed promptly.
- Maintain detailed records in Yardi Voyager and internal systems (training provided).
- Provide excellent customer service including deescalating difficult tenant situations.
Qualifications:
- Fluent English communication skills (spoken and written); minimal accent preferred.
- Strong critical thinking problemsolving and multitasking abilities.
- High attention to detail and ability to follow through on tasks.
- Previous experience in customer service operations or property management is beneficial but not required.
- Comfort with technology; ability to learn Yardi Voyager Microsoft O365 and OpenPhone.
NicetoHaves:
- Spanish proficiency (many tenants are Spanishspeaking).
- Experience handling commercial leases.
- Knowledge of HVAC plumbing electrical and roofing terminology.
- Familiarity with insurance terminology (e.g. additional insured waiver of subrogation)
Resume Submission Guidelines:
To help us review your application efficiently please submit your resume in textbased PDF format only.
Avoid uploading scanned documents image files (JPG/PNG) or Word documents (DOC/DOCX) format to prevent your application from being overlooked.
Important: For timely processing both your resume and introductory video must be submitted in English.
Employment Type
Full Time
