Team Leader
Team Leader
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
DUTIES AND RESPONSIBILITIES:
- Oversee daytoday operations of assigned teams.
- Monitor team attendance and ensure compliance with established policies.
- Establish and maintain quality standards and key performance indicators (KPIs) ensuring team adherence to these.
- Provide ongoing coaching and performance feedback.
- Address client and agent escalations promptly.
- Collaborate with crossfunctional teams to optimize processes.
- Other tasks as needed.
QUALIFICATIONS:
- 1 to 3 years experience as a TL/QA/SME/Sup
- Indepth knowledge of performance metrics
- Good computer skills especially Microsoft and Google tools
- Excellent communication and leadership skills
- Organizational and timemanagement skills
- Decisionmaking skills
- Degree in Management or training in team leading is a plus
PERKS:
- Company Laptop provided
- HMO Coverage on Day 1
- Free HMO Dependent
- Paid Leaves with Unused Leave Conversion
- Monthly Attendance Bonus
- Annual Bonus
- Monthly Prizes and Bonuses
- PHP 10k to 30k Referral Bonus
Note: This is an Office based work setup in Mabolo Cebu City Philippines
Employment Type
Full Time
