Service Delivery Manager
Service Delivery Manager
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Job Description
Orange Cyberdefense is the expert cyber security business unit of the Orange Group providing security consulting solutions and services to organisations around the globe. We strive to protect freedom and build a safer digital society. We are looking for a Service Delivery Manager to join our team in the UK.
Working as a Service Delivery Manager
The role of the Service Delivery Managerreporting to the Head of Service Management ensures all services are deliveredto customers in an efficient manner to meet the clients needs while maximisingprofitability for the business. The Service Delivery Manger plays a key role inbuilding on longterm customer relationships acting in conjunction with theSales Account Managers as the bridge between the client and Service Teams.
Key responsibilities as a Service Delivery Manager
- Driving the customer satisfaction within the delivery of professional services customer support and managed services.
- Accurate reporting of key performance indicators to the senior management team for customer satisfaction deliverables etc.
- Ensures that operational methods and procedures are documented maintained and reviewed regularly to maintain effectiveness.
- Management and ownership for all priority 1 service issues.
- Assist with the smooth delivery of largescale projects.
What we expect of you:
- Previous experience of managing the delivery of service and support for enterprise customers ideally in security focused professional services
- Passion for customer service and excellence.
- Service Improvement Initiate and deliver service improvements against service metrics.
- Must work and integrate well within a team to ensure that SLAs and KPIs are met.
- Excellent communications with 3rd parties vendors and senior managers.
- High levels of empathy and a strong customer support mentality.
By joining one of the worlds leading cyber security companies you will be offered the following:
- An opportunity to join a forwardthinking company and a supportive work environment
- Competitive salary
- Private medical healthcare
- Health cash plan
- Company pension
- Life insurance
- Income protection insurance
- Company events several times a year
- Employee discount scheme
Please send your CV for immediate consideration.
Orange Cyberdefense are an equal opportunities employer welcoming applications from all people regardless of their race sex disability age religion or sexual orientation.
Employment Type
Full Time
