Housing Strategy Officer
Housing Strategy Officer
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Job Description
Salary:per annum
Grade: F
Contract: Permanent
Hours: 37 per week
We are seeking a committed and proactive individual to join us as a Housing Strategy Officer. This is an exciting opportunity to play a key role in ensuring the Housing service remains compliant with regulatory consumer standards while driving continuous customerfocused service improvements. You will work closely with teams across the service to enhance quality assurance performance monitoring and resident engagement.
About the Housing Service
Thurrock Councils Housing Service is committed to delivering highquality accessible and customerfocused housing solutions. We ensure compliance with regulatory consumer standards while continuously improving service delivery and resident satisfaction.
About the Role
As a Housing Strategy Officer you will:
- Ensure compliance with regulatory consumer standards through robust quality assurance and service improvement initiatives.
- Use performance analysis best practices and benchmarking data to identify and implement service improvements.
- Develop and implement mechanisms for resident feedback to improve service accessibility and responsiveness.
- Assist in the investigation of complaints ensuring that lessons learned are integrated and best practices consistently applied.
- Monitor and support the delivery of service plans improvement strategies audit recommendations and inspection findings.
- Support housing teams in achieving their objectives and maintaining business continuity plans.
- Produce reports briefings and bulletins for a range of audiences.
- Maintain an indepth understanding of all Housing service operations to drive ongoing service improvement initiatives.
About You
We are looking for a candidate with:
Experience in housing strategy service improvement and regulatory compliance.
Strong analytical skills to interpret performance data identify trends and inform decisionmaking.
Excellent communication and stakeholder engagement skills to work effectively with residents teams and external partners.
Knowledge of housing regulations consumer standards and best practices in service delivery.
Ability to manage multiple priorities implement action plans and monitor service performance.
For any queries about the role please contact Ryan Farmer .
A DBS Check is not required for this post.
Advert Closing Date:
- Redeployment Only:2nd April 2025
- Internal & External:13th April 2025
Interview Date:To Be Confirmed
To view the Job Profile and Person Specification please follow the link below:
Download Job Profile (PDF Document)
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
