Front Desk Supervisor

The Embassy Suites Northwest Arkansas is a beautiful hotel spa and convention center located in Rogers AR. We are conveniently located by the Walmart AMP Top Golf and the Pinnacle Hills Promenade and a short 20minute drive from the University of Arkansas Fayetteville.

The Embassy Suites NW Arkansas holds 400 tworoom suites an indoor pool gym a fullservice spa restaurant and offers an evening reception for guests. When you join the Atrium Hospitality team at the Embassy Suites as a fulltime associate you will have the option to opt into a 401K plan with employer matching health vision and dental insurance paidtimeoff employer paid life insurance pet insurance employee contribution short and longterm disability options as well as accident and critical illness options. Work today get paid today with DailyPay. Come grow with us!

Pay Rate: $18.00$18.90

At Atrium Hospitality we want our associates to have positive experiences; and we strive to bring to life a culture that promotes six simple values that drive us to be better for our associates and our guests.

We are looking for a highly motivated individuals to join our Front Desk team as the Front Desk Supervisor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While helping to lead out front desk team with checking in registering guests.

This role plays an important part in our culture:

Service:

• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in ensuring proper credit is received special requests are noted and fulfilled and accurate information is established
• Conduct preassignment of hotel rooms which includes VIPS repeat guests all packages and any special requests

Perseverance:

• Help to resolve problems through recovery when things arent quite right

Inclusion:

• You will be committed to the equitable treatment of all associates and guests as well as equal access to opportunities and resources for all at every level of the organization
• Training all new Front Desk Agents to provide exceptional customer service

Respect:

• You will value everyones contribution to the team and we will value your contribution as a key part of our success
• Train direct the work of resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation

Innovation:

• You will look for ways to become an expert on the local area being able to answer inquires pertaining to hotel services registration shopping dining and traveldirections
• You will look for new ways to enhance the guest experience

Teamwork:

• Supervise daily shift process ensuring all team members adhere to standard operating procedures
• Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day

What do we need from you to be successful in this role

• As this role will be supervising other front desk agents previous hotel front desk experience is a must supervisory skills training or experience is preferred.
• Customer service is our top priority consistently being awarded JD Powers Customer service awards. Being on our team means you have a strong desire to make an impact on other people
• This role interacts with guests and team members all day they must have excellent verbal and written communication skills and be able to communicate with an outgoing and engaging personality.
• The hotel operates off a Property Management System and the front desk agents work in that system all day long someone with the ability to pick up computer skills easily is necessary
• The front desk role is at the center of attention to all hotel guests and requires someone to be able to stand for the duration of the shift
• Hotels operate 24 hours a day 7 days a week. Our teams must be flexible with respect to working days early mornings evenings weekends and holidays.