Pharmacy Call Center Technician
Pharmacy Call Center Technician
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Salary Not Disclosed
1 Vacancy
Job Description
Working under the supervision of the Call Center and Onboarding team supervisor the Call Center technician will act as the first point of contact for those who currently utilize our pharmacy services and also facilitate new patient enrollment. This role supports the needs of our patients and facilities through a combination of pharmacy technician and customer service duties including data entry prescription profile management and managing inbound and outbound customer contacts. This role may also be required to support pharmacy production as needed.
What Youll Do
- Pharmacy data entry and medication profile management.
- Interact with patients providers and facilities via a combination of inbound and outbound calls fax and email to promptly respond to customer inquiries.
- Manage medication renewals and change requests via fax phone and electronic prescribing.
- Resolve customer issues and complaints using professional communication and proactive problemsolving skills.
- Maintain a current knowledge of related policies and procedures and be comfortable speaking to current changes within the industry organization and department.
- Comply with Quality Assurance program to consistently meet the required expectations during each customer interaction.
What Youll Need to Succeed
- Massachusetts Registered Pharmacy Technician License or ability to obtain a Massachusetts Technician Trainee license prior commencement of work.
- Certified Pharmacy Technician License preferred.
- Strong organizational and communication skills both written and oral
- Retail longterm care or mail order experience preferred but not required.
- Ability to work a rotating schedule as determined by your manager.
- Ability to multitask in a fastpaced team/organization setting.
- Maintain quality of work through effective and accurate documentation
- Ability to adapt effectively to frequent changes.
- Demonstrates computer acumen including Microsoft Office and data entry.
- Bilingual in English/Spanish a plus
Make A Difference With AWP
Advanced Wellness Pharmacy (AWP) is proud to be a leading provider in multidosed medication management serving a highrisk patient population. At AWP we believe in our service but its the people who make it a great place to work. We value our employees and strive for a culture of teambuilding open mindedness and fun. If that sounds like something youd like to be part of wed love to hear from you! Your compensation will include a competitive salary generous benefits and opportunities for growth and development.
AWP is an Equal Opportunity Employer. AWP does not discriminate on the basis of race creed color religion national origin sex sexual orientation gender identity age physical or mental disability or any other basis covered by appropriate law. All employment decisions are made on the basis of qualifications merit and business need. AWP is committed to providing reasonable accommodations for qualified individuals with physical and mental disabilities in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us at We will make a determination on your request for reasonable accommodation on a casebycase basis.
Required Experience:
IC
Employment Type
Full-Time
