Service Manager Opportunity in Kent WA
Service Manager Opportunity in Kent WA
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Job Description
Our client provides a full lineup of heavy machinery covering general production aggregate processing road and compact utility equipment from wellknown companies. The company delivers comprehensive sales rental leasing parts and service support in Washington Oregon and Northern Idaho. They are a dynamic company offering a progressive environment that leads to active teamwork and individual growth.
SUMMARY
Reporting to the General Manager the successful candidate must demonstrate a strong track record for managing a shop and field service workforce. You will work in a team environment and across departments to ensure a
high level of customer support while meeting Company objectives. The successful applicant will
address the following key job responsibilities:
- Overall operation and management of Service Department employees emphasizing teamwork safety customer responsiveness integrity and profitable decision making;
- Assure diagnosis and scheduled repair work is completed accurately and in a timely manner. Responsive follow up to customer concerns and complaints;
- Work with parts warranty and sales teams to provide excellent customer service;
- Oversee department safety initiatives and certify adherence to safety procedures;
- Ensure all work orders are accurate and closed on a timely basis;
- Accountable for the departments customer service operating safety and financial metrics;
- Develop evaluate and motivate staff. Create developmental / learning plans for service department employees.
- Conduct regular department meetings to present and discuss service campaigns safety operations financial and company information;
REQUIREMENTS
- Three to five years of service management in the construction equipment sector;
- College classes or degree preferred but experience may be substituted or combined with
- education;
- Possess the necessary problemsolving skills to meet the needs of our customers employees and OEM equipment suppliers;
- Excellent people skills with capable organizational and communication skills.
- Infrequent travel 15 approx. that may occasionally include an overnight stay.
- Must possess a valid drivers license with a clean driving record;
- Good computer proficiency including Microsoft products and dealer business systems;
- Knowledge of federal and state safety regulations and best practices pertaining to both shop and job site locations;
- Discretion in handling confidential and financial information;
- Strong references from former employers and colleagues;
Compensation and Benefits:
Competitive salary and bonus 401(k) match and medical and dental insurance. Employees receive paid time off including vacation sick days and holidays.
Please send resumes toRequired Experience:
Manager
Employment Type
Full Time
