Sales Operations Support

Job Title:Sales Ops Technology
Reports to: Operation Director
Work Location:Midtown Manhattan
Job Schedule: Full time inoffice
Salary Range: 6585K

Must have 3 years of prior experience in an MSP or VAR to be considered.
About Tekscape:
Tekscape is a recognized managed IT services company since 2007 headquartered in New York City. Currently we operate via two physical locations in the United States. Based on our engineers deep technical knowledge and leveraging our strategic relationships with the worlds leading cloud providers Tekscape excels at supporting companies globally with information technology solutions. We work in a collaborative environment that fosters and rewards innovation. Tekscape services include managed IT managed security services cloud computing compliance and collaboration.

Job Description:
Sales Operations plays a crucial role in supporting the daily operations of a business. This role involves assisting in the management of internal processes coordinating activities across various departments ensuring operational efficiency and supporting the operational team in achieving organizational goals. The ideal candidate will be highly organized proactive and have strong communication skills.

Job Duties & Responsibilities:

• Administrative Support: Assist in the preparation and maintenance of operational reports and documents. Coordinate schedules meetings and appointments for the operations team. Prepare and process operational invoices and purchase orders. Manage office supplies and inventory ordering new stock when needed.
• Facility Management: Ensure the office environment is clean organized and safe for all employees. Coordinate with building management and thirdparty vendors for repairs maintenance and janitorial services. Manage the offices security including access control monitoring systems and handling emergency procedures.
• Process Improvement: Monitor and report on the efficiency of operational processes and workflows. Suggest improvements to streamline operations and reduce costs. Assist in implementing new processes or systems to improve operations.
• Internal & External Communication: Act as the key liaison between the Sales Team customers and internal departments (such as procurement and technical teams) to gather and relay essential information about products services and order statuses.
• Logistics and Coordination: Track shipments deliveries and orders to ensure timely delivery. Prepare shipments and coordinate with vendors suppliers and contractors to ensure operational needs are met in a timely manner.
• Compliance and Safety: Ensure compliance with company policies procedures and industry regulations. Help ensure workplace safety standards are followed.
• Product & Service Knowledge: Maintain an indepth understanding of TekScapes core offerings including managed services cloud solutions Microsoft technologies Cisco builds and other partner products.
• Training & Development: Complete training materials and blueprints through ConnectWise University to stay current with internal processes and updates to TekScapes service offerings.
• Time & Expense Management: Accurately log time and expenses in ConnectWise as they occur ensuring timely and proper documentation.
• Human Resources Support: Assist with the recruitment process including scheduling interviews and onboarding new employees. On/Offboarding new employees. Maintain employees records manage PTO/sick time and assist with policy management. Manage office attendance and timekeeping systems. Coordinate employee benefits health insurance and other HRrelated paperwork.
• CrossFunctional Collaboration: Collaborate with marketing teams on event planning and support such as trade shows webinars and industry conferences to further TekScapes presence in the MSP and technology space.

Personal Attributes: Proactive selfmotivated and able to work with minimal supervision. Positive attitude with a customerserviceoriented approach. Ability to work under pressure and meet deadlines. Flexible and adaptable to changing priorities.


Knowledge Skills and/or Abilities Required:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proficient with general office applications.
• Accuracy and attention to detail.
• Enjoy working with customers and external audiences.
• Strong organizational presentation and customer service skills.
• Skill in preparing written communications and materials.
• Interpersonal skills: such as telephony skills communication skills active listening and customercare.
• Ability to multitask and adapt to changes quickly.
• Typing skills to ensure quick and accurate data entry.
• Selfmotivated with the ability to work in a fast moving environment.

Qualifications:

• Bachelors degree in business management HR or a related field (preferred).
• Proven experience in supportive roles and customer service.
• Knowledge of procurement processes and logistics
• MSP experience strongly preferred.
• Subject matter expert for ConnectWise Manage
• Advanced proficiency with Microsoft 365 product and service sales (Microsoft 365 Modern Work and Azure fundamentals specifically).
• Intermediate knowledge of Microsoft Excel functions.
• Excellent communication organization and problemsolving skills.
• Strong attention to detail and the ability to multitask effectively.

Tekscape employees enjoy the following benefits:

• Excellent Benefits (including medical dental vision life insurance FSA
• Paid Parental Leave (NYS Paid Family Leave)
• 401(k) plan with matching company contribution
• Vacation/ Paid Time Off / Sick Leave
• Professional Development Programs
• Employee Referral Programs
• CorporateBranded Swag

We are an Equal Opportunity Employer that truly believes in the benefits of diversity! Tekscape engages all employees proactively in all aspects of the business to provide them with experience and exposure to a wide range of IT environments and technologies allowing for a diverse creative and thoughtful development of their skills and knowledge.