Executive-Domestic Franchise
Executive-Domestic Franchise
Posted on :
12-04-2025
Employer Active
1 Vacancy
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Job Description
Job Purpose:
To provide support for the operation division to ensure the effectiveness and completeness of operations administrative tasks and provide effectiveness and efficiency of Domestic Franchise.
Main Responsibilities:
Correspondence
- Process operational memorandums.
- Record customer complaints received via phone and inform the Operations team.
- Ensure updates on Business Consultants movements and store personnel changes.
Operations Filing
- Prepare and distribute relevant documentation to all franchise stores.
- Submit operational purchase order requisitions for GM approval.
Operations Summary Reports
- Collect and update operational results (QSCs audits complaints etc. in the report twice a month.
- Summarize Customer Satisfaction (InMoment) results monthly and share them with department heads and Business Consultants.
- Compile monthly Store Audit results and inform stores Business Consultants and the GM.
- Summarize the Sales Management Sheet Budget P&L and Incentive Reports.
- Coordinate and support the organization of meetings team outings and other events.
- Update store profile data from Business Consultants on a monthly basis.
- Maintain an updated record of customer addresses including franchise owners franchise stores franchise managers manager turnover and other related records.
- Prepare and send PR notifications for new store openings or relocations to all relevant parties.
Coordination Tasks
- Arrange meeting rooms and schedule appointments for the Franchise team franchise owners or external stakeholders.
- Ensure the accuracy of Franchise Meeting Minutes and distribute them to all relevant parties.
- Provide support to the Franchise team by supplying necessary information.
- Perform administrative and secretarial tasks to assist the Franchise team.
- Carry out additional duties as assigned by supervisors including support for Franchise Academy Franchise Conferences Manager Conferences Quarterly Reviews and Manager Meetings.
Qualifications :
- At least Bachelors Degree in any field.
- At least 2 years of Secretary or administrative assistant experience.
- Good in English Communication and computer literacy.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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