Store Manager

The Store Manager is responsible for leading all aspects of the store. He/she oversees staffing sales merchandising operations and all other functions within the store by managing a team of salaried fulltime and parttime hourly associates. The Store Manager is responsible for the overall financial performance of the store including achieving planned sales margin and profit goals. Additionally the Store Director is accountable for customer satisfaction associate morale and inventory management.

Responsibilities & Duties:

Driving Sales and Store Performance:

• Role models behaviors for all members of their assigned District Team. Owns and promotes our Code of Conduct established standards and responsible for developing and maintaining American Freight cultural values across all team members.
• Responsible for hiring training and developing a highly productive and diverse team of managers and associates.
• Leads the store to ensure achievement of financial goals that include but are not limited to revenue margin expense cost recovery customer satisfaction and inventory shrinkage.
• Directly oversees all sales related initiatives including implementation of the defined selling process achievement of sales targets financing targets protection plan targets and other miscellaneous income opportunities within store.
• Oversees and manages the Operations Manager to ensure all operations of the business meet standards and expectations. This includes but is not limited to warehouse operations delivery operations inventory management and of daily tasks and activities assigned to the store location.
• Ensures of all Retail NonNegotiable Standards. This includes but is not limited to staffing standards brand standards presentation/signing standards selling processes inventory management processes and others as defined.
• Manages the overall customer experience including the instore experience response to online customer reviews resolution of customer complaints and other customer issues as they arise.
• Partners with District Manager to address business opportunities within the store.

Managerial:

• Hires and maintains an active and productive sales force and works with Operations Manager to ensure store is staffed to standard with a productive warehouse team and delivery team. Selects coaches and develops a diverse highperformance team.
• Manages all instore Human Resources processes including staffing training and reporting performance/behavioral issues; assists in action plans to improve performance in a timely manner. Partners with Corporate HR as needed.

Administrative:

• Enforces and adheres to scheduling policies that keep the store properly staffed.
• Ensures store presentation standards and brand standards are maintained.
• Provides a safe working environment for both associates and customers by adhering to company shrink and safety standards.
• Ensures that the store operates in full compliance with applicable laws regulations
  and company ethics policies.
• Works with Operations Manager to ensure receiving paperwork and other inventory documentation is being maintained within the guidelines and deadlines established. This includes but is not limited to:
• Entering trucks and confirming pickup/delivery dates.
• Ensure integrity of receiving process and reverse flow process
• Always maintains inventory accuracy and with inventory scans; manages online order fulfillment process.
• Manages opening and closing procedures; including taking cash deposits to bank.
• Manages all other store operations pricing and inventory management processes.
• Assumes other District leadership responsibilities such as mentoring/subject matter expert etc. at the direction of the District Manager.
• Performs other duties as assigned.

Qualifications:

• Educational: High School Diploma or Equivalent required bachelors degree preferred.
• 34 Years of Related Experience or previous Sales Associate experience preferred.
• Ability to work a flexible schedule including evenings and most weekends.
• Must be able to lift at least 50 lbs.

Preferred Skills:

• Strong leadership coaching and associate development skills.
• Excellent customer service and communication skills.
• Persuasion negotiation and closing skills.

• Computer literacy with Excel/Word/Handheld Unit experience preferred.

• Strong drive for results and a proactive style of leadership.
• Ability to manage multiple priorities simultaneously.
• Knowledge of retail business and store operations

As required by multiple state pay transparency laws American Freight provides a reasonable range of compensation for each job posting. Actual compensation is influenced by an array of factors including but not limited to skill set level of experience and cultural fit. The range of starting pay for this role is $per year.

American Freight is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race color creed religion national origin ancestry citizenship status age sex gender gender identity or expression (including transgender status) sexual orientation marital status veteran status physical or mental disability genetic information or any other characteristic protected by applicable federal state or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring placement promotion transfer demotion layoff separation recruitment pay and other forms of compensation access to facilities and programs training and general treatment during employment.

Required Experience:

Manager