Patient NavigationOffsite Phlebotomy Specialist
Patient NavigationOffsite Phlebotomy Specialist
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1 Vacancy
Job Description
We are looking for a fulltime Offsite Phlebotomy Specialist to process OPS and Kit orders. They will be a key member of the fast paced Client Services Organization. This person will work collaboratively with other Client Services Team members to achieve department goals and work cross functionally with commercial and lab operations partners to identify scalable solutions for Guardant Health.
Responsibilities:
- Client Services Offsite Phlebotomy Specialist is responsible for communicating via phone email with various vendors to arrange Offsite Phlebotomy for patients and also assist clients and sales team place kit orders for our tests
- Contribute to processing Offsite Phlebotomy and Kit orders for Guardant products by resolving cases quickly with a high sense of urgency
- Build and maintain effective relationships which create a high level of trust with Offsite Phlebotomy vendors sales representatives patients and internal stakeholders
- Participate in territory specific meetings with the sales and client services associates to define prioritize and execute on the business needs
- Work in a team environment and contribute to the department and company goals
- Keep precise and clear documentation of all email fax phone communications and follow up activities
- Adhere to Standard Operating Procedures (SOPs) related to Offsite Phlebotomy Kit orders and related processes
- Assist with triaging emails and faxes if necessary
- Enter information and upload documentation into Salesforce and LIMS
- Communicate professionally and effectively with all individuals including external customers and internal Guardant Health team members
- Assist with other administrative duties as assigned based on Company needs
- Communicate to clients patients sales and laboratory teams using Salesforce (CRM) and other integrated software platforms
- Achieve team and individual goals and monitor personal metrics related to case closure and turnaround times
- Use problem solving skills to resolve customer complaints and escalated situations
- Demonstrate flexibility and adaptability in a fastpaced dynamic environment
- Hours and days may vary depending on operational needs and some lifting (up to 25 pounds) may be necessary
Qualifications :
- 4 year college degree in Biological Sciences or similar discipline is preferred. High school diploma required
- 2 years of experience working with customers in pharma diagnostic medical device biotech or healthcare setting is required
- Solid experience using Microsoft Office is needed Salesforce (CRM) experience is a plus
- Quick learner who can work collaboratively in an operationally complex multiproduct environment and can adapt to changing procedures and policies
- Excellent written and verbal communication skills (phone email) with a high level of computer proficiency preferably in a Mac environment
- Ability to multitask work with selfdiscipline good judgment and independence is necessary
- Demonstrated ability to be an organized detailed oriented problem solver and manage client/patient facing escalated situations in a professional manner
- Flexibility with respect to working hours based on client and company needs
- The position is primarily remote but ability to travel to Guardant Health offices for trainings and meetings may be required
- Bilingual English/Spanish and any additional language is an asset
Additional Information :
Hybrid Work Model: At Guardant Health we have defined days for inperson/onsite collaboration and workfromhome days for individualfocused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays Tuesdays and Thursdays. We have found aligning our scheduled inoffice days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant our work model has created flexibility for better worklife balance while keeping teams connected to advance our science for our patients.
The US hourly range for this fulltime position is $20.75 to $28.54. The range does not include benefits and if applicable overtime bonus commission or equity. The range displayed reflects the minimum and maximum target for new hire salaries across all US locations for the posted role with the exception of any locations specifically referenced below (if any).
For positions based in Palo Alto CA or Redwood City CA the hourly range for this fulltime position is $24.42 to $33.58. The range does not include benefits and if applicable overtime bonus commission or equity.
Within the range individual pay is determined by work location and additional factors including but not limited to jobrelated skills experience and relevant education or training. If you are selected to move forward the recruiting team will provide details specific to the factors above.
Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk/office environment; however there may be exposure to high noise levels fumes and biohazard material in the laboratory environment. Ability to sit for extended periods of time.
Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities longterm conditions mental health conditions or sincerely held religious beliefs. If you need support please reach out to
Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.
All your information will be kept confidential according to EEO guidelines.
To learn more about the information collected when you apply for a position at Guardant Health Inc. and how it is used please review our Privacy Notice for Job Applicants.
Please visit our career page at: Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
