Hybrid Collections Agent
Hybrid Collections Agent
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Salary Not Disclosed
1 Vacancy
Job Description
Join a Team Thats Passionate About Making Lives Better!
At Bill Gosling Outsourcing we believe that success starts with an amazing team. We are a global leader in outsourcing solutions we focus on making lives better one connection at a time. We provide tailored solutions to businesses around the globe specializing in customer care sales and financial services. Were looking for enthusiastic driven individuals to join our dynamic work environment where fun meets results!
As a Collections Agent you will be responsible for contacting customers to collect outstanding debts negotiate payment arrangements and maintain accurate records of interactions.Compensation: Starting at $17.50 per hour (approximately $36000 per year)
This posting is to build a candidate pool for anticipated future job openings. While there might not be an immediate vacancy we encourage you to apply so you will have the opportunity to join our team when a position becomes available.
What Youll Do:
Contact customers via phone email and mail to collect overdue payments
Negotiate payment plans and settlements with customers to resolve outstanding debts
Document all customer interactions and payment arrangements accurately in the system
Follow up with customers to ensure payment agreements are upheld
Collaborate with other team members to develop strategies for improving collection efforts
Provide excellent customer service while adhering to company policies and regulations
What Were Looking For:
Location
- This is a hybrid opportunity and requires ability to work onsite from our Barrie office located at 5 Mulcaster Street in Downtown Barrie
Shift Availability
- Ability to work fulltime 40hours per week) year round.
- Flexible availability as shifts will be a mixture of mornings afternoons and weekends
Work Experience
- Previous experience in customer service is required.
- Previous experience in call center environment or finance related field is an asset
Skills & Abilities
Excellent Communication Skills: You should be able to speak clearly listen actively and communicate effectively both verbally and in writing.
Positive Attitude: A friendly enthusiastic and approachable demeanor that makes customers feel comfortable.
ProblemSolving Abilities: The ability to quickly analyze a situation and find a solution to meet customer needs.
Attention to Detail: Ensure accurate data entry and followup on all customer interactions.
Adaptability: Able to adjust to new systems processes and customer needs.
Team Player: A collaborative spirit who enjoys working with others to achieve common goals.
TechSavvy: Comfortable using customer service platforms CRM systems and other software tools.
Willingness to Learn: Open to ongoing training and development to grow in the role and with the company.
Why Join Us
Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
Comprehensive Training: We offer extensive paid training to ensure youre equipped for success.
TeamOriented Culture: Work in a collaborative supportive environment with peers who are passionate about what they do.
Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events we foster a lively and inclusive work environment where youll build strong connections.
StateoftheArt Offices: Work in our modern wellequipped offices designed to enhance collaboration and productivity.
Rewarding Work: Help businesses grow while making a real difference in peoples lives!
Get to Know Us Better! Follow us to get an insider view of our team in action our values in motion and a sneak peek into what makes us an awesome place to work!
Twitter & Instagram: bgocareers
Facebook: Bill Gosling Outsourcing
LinkedIn: Bill Gosling Outsourcing
At Bill Gosling Outsourcing we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race gender age ability status or any other characteristic you are valued here.If you require accommodations at any stage of the hiring process we are happy to work with you to ensure you have the support you need just let us know.
Bill Gosling Outsourcing Where your career thrives!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
