Research Technical Services Specialist
Research Technical Services Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
The American Hospital Association (AHA) is a national organization that represents and serves all types of hospitals health care networks and their patients and communities. The AHA has two main offices located in Washington D.C. and Chicago. We are currently seeking a Specialist Research & Technical Services for our Chicago office. This position is a hybrid role (three days in the office two days working remote).
Starting base salary $52000 $65000 $78000 (commensurate with related experience). The AHA is committed to fair and equitable compensation practices. A candidates salary is determined by various factors including but not limited to relevant work experience skills certifications and location.
Essential Functions include but are not limited to the following:
Research support: Fulfill basic reference/research requests including custom data requests document delivery and Interlibrary Loan (IL) for RC staff and customers.
Technology support: Maintain and support technologies and systems that provide access to the RCs information resources and digital collections including request tracking system document delivery platform online catalog and other databases. Perform software and hardware troubleshooting identify application enhancements and explore new technologies aligned with RC technology strategy and AHA IT requirements.
Content management: Maintain information and data resources on RC aha and RC Portal sites; create and post new content.
Data analysis: Support RC services and resources usage analysis; create KPI metrics for RC Dashboard and AHA member value dashboard.
Data Visualization: Create and maintain infographics/data visualizations for AHA Fast Facts and RC research deliverables using Excel Tableau and other tools.
Training: Develop technology guidelines and training materials for staff and other users. Create documentation for RC procedures/technical processes. Train AHA staff in Resource Center technology and tools.
Administrative support: Provide general administrative support for the RC including: photocopying printing mail review/distribution order/organize supplies prepare statistical reports spreadsheets surveys/polls and other records/forms. Process invoices budget documentation RC contracts and other financial information/reports using various internal finance systems.
We offer an excellent total compensation package which includes medical/dental coverage (PPO/HMO) vision care life insurance short and longterm disability plans 401(k) tuition reimbursement paid vacation/holidays/sick days wellness programs and more!
The American Hospital Association (AHA) is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race color religion sex national origin disability veteran status and other legally protected characteristics. We will provide reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Era Veterans Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. If because of a medical condition or disability you need a reasonable accommodation for any part of the employment process please calland ask for the Vice President Human Resources and let us know the nature of your request and your contact information.
The AHA participates in the EVerify Program. #LIHybrid
Required Experience:
Unclear Seniority
Employment Type
Full-Time
