Senior Staff Operations Manager Commerce
Senior Staff Operations Manager Commerce
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$ 223000 - 358800
1 Vacancy
Job Description
The Commerce organization creates the tools that Squarespaces customers need to run their business online. As the Commerce Product Strategy & Operations Director you will contribute to both the Commerce team and entire organization by being the right hand to the Commerce Leadership team to lead strategic initiatives and to ensure operational excellence throughout our product development and gotomarket process.
We are looking for a versatile Chief of Staff like thinker who has the ability to comprehend the big picture while still paying attention to detail working across multiple teams. You should be an excellent communicator and well versed in managing stakeholder communications and expectations transforming complex problems into simple and scalable solutions that are easy to maintain. You have experience working with senior leadership in a tech environment and are comfortable with ambiguity deftly navigating a changing business environment. You excel at managing multiple priorities and diving into details with technical and non technical stakeholders.
This is a hybrid role working from our New York City office 23 days per week. You will be the right hand to the Head of Commerce / VP of Product and will be a member of the Product Operations organization reporting to the Senior Director of Product Operations.
Youll Get To...
- Manage business cadence encompassing gathering materials / data for key reporting updates (OKRs QBRs MBRs WBRs and annual planning)
- Establish and run the operational cadence of Commerce (ex: Monthly Commerce Leadership meeting Quarterly Commerce All Hands etc)
- Monitor critical priorities deliver datadriven insights and recommend agile adjustments.
- Act as a VP proxy fostering strong senior leader relationships across Product Engineering and various crossfunctional teams facilitating collaborative opportunities.
- Facilitate executive and organizational decisionmaking by anticipating challenges and providing datasupported tradeoffs.
- Gain a deep understanding of Commerces target user and craft GTM strategies product ideas and new services to address the nuanced customer needs
- Establish strong crossfunctional relationships across Squarespace and work handinhand with product design engineering UX research data science product analytics marketing and customer operations to deliver excellent experiences for service sellers
- Support preparation for executive reviews to ensure the quality of materials will facilitate thoughtful discussions and decisions
Who Were Looking For
- 10 years of experience across consulting business operations strategy and/or product
- Chief of Staff experience at a tech company
- Product sense and structured problem solving
- Strong organizational skills and a bias to action across competing priorities
- Excellent communication and interpersonal skills with the ability to align different teams around achieving business goals and outstanding user experiences
- Ability to build executivelevel presentations and consensus amongst senior stakeholders
- Proven track record of leading managing and improving internal communications and organizational processes
Benefits & Perks
- A choice between medical plans with an option for 100 covered premiums
- Fertility and adoption benefits
- Access to supplemental insurance plans for additional coverage
- Headspace mindfulness app subscription
- Global Employee Assistance Program
- Retirement benefits with employer match
- Flexible paid time off
- 20 weeks for parental leave and up to 12 weeks to care for an ill family member
- Pretax commuter benefit
- Education reimbursement
- Employee donation match to community organizations
- 6 Global Employee Resource Groups (ERGs)
- Dogfriendly workplace
- Free lunch and snacks
- Private rooftop
- Hack week twice per year
Cash Compensation Range: $223000 $358800 USD
The base salary for this position will vary based on jobrelated criteria including relevant skills experience and location among other factors.
In addition to the cash compensation above (which includes base salary and where applicable for eligible roles may include ontarget commissions or overtime pay) Squarespace employees are eligible to be granted an option to purchase our common stock.
About Squarespace
Squarespace is a designdriven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence build an audience monetize and scale their business. Our suite of products range from websites domains ecommerce and marketing tools as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1500 is headquartered in bustling New York City with offices in Dublin Ireland Aveiro Portugal and coworking spaces in the UK Netherlands and Australia. For more information about our company culture visit Commitment Today more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers but we also work toward the same in our employees. At Squarespace we are committed to equal employment opportunity regardless of race color ethnicity ancestry religion national origin gender sex gender identity or expression sexual orientation age citizenship marital or parental status disability veteran status or other class protected by applicable law. We are proud to be an equal opportunity workplace. #LIHybrid Thank you in advance for providing the following details about your work history from your resume! This helps us ensure that your candidate information is accurate and consistent during the hiring process. Squarespace will never solicit your personal banking information or ask you to transfer money in connection with a job offer or interview. We also will not reach out to you via phone or SMS without your permission or knowledge.
Required Experience:
Manager
Employment Type
Full-Time
