Engineer I Application Support
Engineer I Application Support
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Job Description
Candidates for this position are preferred to be based in Bangalore India and will be expected to comply with their teams hybrid work schedule requirements.
Warehouse Application Support Engineer
Who We Are Warehouse Application Support
Wayfair is a leader in the ecommerce space for all things home. Our platforms supportmillions of people searching every day for the perfect item and provide a unique purchase anddelivery experience. Here at Wayfair data drives everything that we do. Come help us continueto build innovative solutions leading up to our next $10B in revenue!
Employee Tech at Wayfair is responsible for providing technology services and support for allWayfairians globally. Our goal is to enable employee productivity through collaboration andinnovation to help our employees provide our customers with a home that they love! Werelooking to grow our Warehouse IT team by bringing on a talented individual who wants exposureto our broad desktop computing tech stack and complex technical warehouse infrastructure.
What Youll Do
- Create and maintain documentations
- Analyze production or workflow issues by creating and running SQL queries or utilize ourproprietary warehouse management system.
- Prioritize tickets on ServiceNow to ensure our end users receive updates and resolutionsin a timely manner.
- Provide mentorship and training programs to other members of the team.
- Ability to triage incidents create PainScore and initiate PagerDuty incidents
- Proactively seeks out ways to improve and drive ones own career development
- Collaborate across cross functional engineering and business teams to solve highimpact incidents with a sense of urgency by providing quality and accurate information.
- Identify recurring technical issues and fix their root causes to enhance businessproductivity.
- Demonstrate accountability and ownership by employing a strong work ethic to solvecomplex problems from start to finish.
- Communicates and collaborates with system outages and high priority incidents affecting business flow in an effective and timely manner with a sense of urgency to key stakeholders and resources providing quality research and documentation on events.
- Perform research independently by asking clarifying questions gather relevant data andresolve the manner using a data driven approach
- Be a team player and assist other members to achieve overall team goals.
- Flexibility to provide support to 24/7 global support and participating on a rotational or
- oncall shift if needed.
What Youll Need
- Bachelors or Associates Degree in Computer/IT related field or equivalent workexperience.
- 2 to 4 years prior experience providing technical support in a warehouse or experience withwarehouse management systems.
- Ability to work onsite within the warehouse facility
- Eagerness to learn production workflows processes and adopting systems bestpractices
- Proven ability to write and understand SQL queries
- Strong customer service and organizational skills while keeping attention to detail.
- Proven ability to handle multiple tasks concurrently and prioritize accordingly.
- Excellent communication interpersonal and teambuilding skills.
- Being a team player who is dedicated to providing the best results possible.
- Having a strong work ethic and desire to be a lifelong learner.
- Experience in ServiceNow provide timely updates to end users and provide technicalnotes.
- Experience in executing Postman scripts.
- Basic knowledge of running Python scripts.
About Wayfair Inc.
Wayfair is one of the worlds largest online destinations for the home. Whether you work in our global headquarters in Boston or in our warehouses or offices throughout the world were reinventing the way people shop for their homes. Through our commitment to industryleading technology and creative problemsolving we are confident that Wayfair will be home to the most rewarding work of your career. If youre looking for rapid growth constant learning and dynamic challenges then youll find that amazing career opportunities are knocking.
No matter who you are Wayfair is a place you can call home. Were a community of innovators risktakers and trailblazers who celebrate our differences and know that our unique perspectives make us stronger smarter and wellpositioned for success. We value and rely on the collective voices of our employees customers community and suppliers to help guide us as we build a better Wayfair and world for all. Every voice every perspective matters. Thats why were proud to be an equal opportunity employer. We do not discriminate on the basis of race color ethnicity ancestry religion sex national origin sexual orientation age citizenship status marital status disability gender identity gender expression veteran status genetic information or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice If you have any questions or wish to exercise your rights under applicable privacy and data protection laws please contact us at.
Employment Type
Full Time
