Senior Instructional Designer
Senior Instructional Designer
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Job Description
At Audible we believe stories have the power to transform lives. Its why we work with some of the worlds leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.
ABOUT THIS ROLE
In this role you will consult on the analysis design and development of training solutions that will address the needs of the Audible Customer Care function. You will design highly effective training experiences and performance support with measurable outcomes.
ABOUT YOU
You are equally comfortable with strategy and and willing to roll up your sleeves to get the job done.
As a Senior Instructional Designer you will...
Perform varied analyses to determine performance gaps and job tasks that require instructional intervention
Brainstorm with subject matter experts program managers and functional leaders to determine training requirements and align on expected posttraining outcomes
Work independently or with peers to design and develop endtoend training or performance support solutions across multiple platforms
Utilize innovative instructional design methods to create effective and engaging learning experiences
Review training outlines and drafts with key stakeholders and determine how best to implement feedback
Meticulously evaluate posttraining outcomes process which includes analyzing performance dashboards partnering with our Quality Management and Operations tams
Foster strong relationships with functional leaders at Audible within the Amazon network and offshore partners
Optimize workflows and learning experiences using AI
ABOUT AUDIBLE
Audible is the leading producer and provider of audio storytelling. We spark listeners imaginations offering immersive cinematic experiences full of inspiration and insight to enrich our customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home.
Bachelors degree or foreign equivalent in Instructional Design Educational Technology Organizational Development or a related field
5 years experience in instructional design and training development
4 years content development experience with Articulate 360 and MS Office Suite
Demonstrated experience leading projects and managing stakeholders
Experience using data to gather insights that inform training decisions
Exceptional facilitation skills both inperson and virtually
Experience working in an organization focused on customer experience preferably customer service
Demonstrated ability to probe stakeholders to vet training requirements
Strong project management skills: good followthrough on goals plans and projects
Excellent communication skills both written and verbal ability to communicate with individuals at all levels of the organization including the ability to present to small and large audiences
Strong track record of building and delivering learning experiences for enterprise clients
Experience with Learning Management Systems
Demonstrated ability to guide the development of others
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
ABOUT THIS ROLE
In this role you will consult on the analysis design and development of training solutions that will address the needs of the Audible Customer Care function. You will design highly effective training experiences and performance support with measurable outcomes.
ABOUT YOU
You are equally comfortable with strategy and and willing to roll up your sleeves to get the job done.
As a Senior Instructional Designer you will...
Perform varied analyses to determine performance gaps and job tasks that require instructional intervention
Brainstorm with subject matter experts program managers and functional leaders to determine training requirements and align on expected posttraining outcomes
Work independently or with peers to design and develop endtoend training or performance support solutions across multiple platforms
Utilize innovative instructional design methods to create effective and engaging learning experiences
Review training outlines and drafts with key stakeholders and determine how best to implement feedback
Meticulously evaluate posttraining outcomes process which includes analyzing performance dashboards partnering with our Quality Management and Operations tams
Foster strong relationships with functional leaders at Audible within the Amazon network and offshore partners
Optimize workflows and learning experiences using AI
ABOUT AUDIBLE
Audible is the leading producer and provider of audio storytelling. We spark listeners imaginations offering immersive cinematic experiences full of inspiration and insight to enrich our customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home.
Bachelors degree or foreign equivalent in Instructional Design Educational Technology Organizational Development or a related field
5 years experience in instructional design and training development
4 years content development experience with Articulate 360 and MS Office Suite
Demonstrated experience leading projects and managing stakeholders
Experience using data to gather insights that inform training decisions
Exceptional facilitation skills both inperson and virtually
Experience working in an organization focused on customer experience preferably customer service
Demonstrated ability to probe stakeholders to vet training requirements
Strong project management skills: good followthrough on goals plans and projects
Excellent communication skills both written and verbal ability to communicate with individuals at all levels of the organization including the ability to present to small and large audiences
Strong track record of building and delivering learning experiences for enterprise clients
Experience with Learning Management Systems
Demonstrated ability to guide the development of others
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Senior IC
Employment Type
Full-Time
Department / Functional Area
Key Skills
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