Web Junior Technical Support Agent
Web Junior Technical Support Agent
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1 Vacancy
Job Description
Description
Hire Resolve is looking for a Web Junior Technical Support Agent to join their team in Cape Town WC. The client is looking for a technically skilled (IT) candidate with allround problemsolving abilities for the position of Technical Support Agent. The duties of the Support Agent include troubleshooting and problemsolving IT / ISP related issues our customers may have.
The Agent is expected to display good interpersonal skills as they will interact with customers and colleagues from various departments and executive levels. They will be required to comprehend diagnose and resolve technical tasks independently; and assess the internet connectivity needs of our customers.Job Description:
- Office bound Agent accepting and responding to chat messages emails/tickets and inbound calls. The candidate will be working in an IT / ISP environment supporting residential end users and businesses. The candidate will join our technical team comprising of Network
- Technicians a Network Administrator and a Network Engineer.
- Provide chat email and/or telephonic support to end users and businesses
- Troubleshoot Internet related connectivity issues as reported by our customers
- Provide general sales info to customers as required
- Configuring customer equipment for the installation teams
- Test and bookingin of faulty hardware (routers switches beams etc) to suppliers
- Scheduling and assigning equipment and services to installations on our CRM system
- Working with other IT ISP and Sales support personnel in maintaining the efficiency of tasks
- Updating customer profiles with any changes regarding the technical support offered
- A and N
- Basic Networking Diploma or similar
- Experience and/or understanding of navigating through Windows 10 and up
- Knowledge of using and installing Microsoft Office suite software
- Work experience in an ISP support environment (advantageous)
- MikroTik knowledge (highly advantageous)
Package & Remuneration
About Us
Engineering Recruitment Agency in South Africa focusing on the following disciplines:
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View our jobs below.
Need staff. Email us.
Required Experience:
Junior IC
Employment Type
Full-Time
