Customer Service Advisor - Energy German Speaking
Customer Service Advisor - Energy German Speaking
Posted on :
12-04-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
12-04-2025
Job Description
Were different.
You wont believe it until you actually start working here. We try to explain it during the application process and through our Discovery Days but really until youre immersed in our culture youll realise youve never worked anywhere like it.
At Octopus youre not a number.
Youre a human and we treat you like one. And thats how we want our customers to feel too. We want you to help our customers like genuinely help.
We dont lie its not easy.
We are in the middle of an energy crisis so expect to handle challenging questions about the cost of energy whilst providing support and reassuring advice to our customers up and down the country who are facing unprecedented economic challenges.
Youll need to have a high level of resilience to be able to keep up with the demands of the role.
Youll chat to customers over the phone and via email whilst being given the freedom to help them in a way you too would like to be helped.
Youll take ownership of their needs and find a way no matter what to figure things out with them. During this difficult time our role here requires us to be actively looking for solutions and being able to deliver these in a friendly and timely manner.
We treat all of our customers like our grandparents (no offence intended we really love them) with patience kindness and warmth. We could tell you so many stories of the relationships customers have built with us as if we were family.
Would you believe they send us poems artwork handwritten letters photos of their family babies and pets Its bonkers and we love it. We call it the Octopus effect.
Your colleagues will be some of the most amazing people youll be lucky enough to call friends and that you can count on to support you each day and every step of the way on your journey with us. They are the most enthusiastic determined curious crew who love being part of disrupting the energy industry but also sharing our mission to humanise the customer service experience. We encourage all our people to ask questions drive change and share ideas.
Theres a lot (and we mean a lot) to learn in this role and a lot of work to do. Learning in a fastpaced dynamic environment isnt for the fainthearted. Every day you will come across problems youve not seen before and youll be tasked with bringing about creative and practical solutions. Well help you build your knowledge and be committed to your development. If youve got the attitude to thrive here and want to make a difference well go that extra mile for you.
As a company we are always learning innovation means constant evolution and change. As a result we are looking for team members that are happy to be as flexible and dynamic as we are!
Are you a passionate Germanspeaking professional or recent Graduate looking for a new exciting and rewarding customerdriven role to develop in
The EuroHub is an operations team composed of multilingual and multiskilled high performing Energy Specialists that work with a portion of the UK customer base support and facilitate the implementation of the Octopus operating model and Kraken in our international retail brand in Europe. The EuroHub also functions as an operations talent and training delivery for international expansion.
What youll do...
- Working in our multilingual EuroHub operations team youll be at the heart of everything we do helping our customers.
- Taking full responsibility for all issues that you come across youll be delivering end to end customer service. Gone are the days of customers getting stuck in a never ending loop of being transferred between departments.
- Youll be fully trained in every aspect of the customer experience and will be provided with training of the entire industry and when we say there is a lot to learn we mean it.
- You will be expected to be able to take full responsibility for customer queries and look to provide suitable solutions while keeping up with rapid fire change as we grow.
- Expect the unexpected.
The types of people we would love to hear from are those that are...
- Excited to help customers Customers are at the centre of everything we do. From the CEO to our Data Scientists everyone across the business deals with customers. In Operations were at the forefront and the main point of call for all our customers and it will be your main responsibility to go to the ends of the earth to keep our customers impressed and excited about Octopus Energy being their energy supplier.
- Open minded Were a rapidly growing company which means sometimes things go wrong and we dont shy away from this. We take everything as a learning curve and expect you to as well being proactive in spotting weak areas and suggesting solutions and improvements to the customers experience.
- Approachable Everything we do in operations and across Octopus is built around teamwork. People in our teams are always there to support and help each other and we expect everyone to be a team player.
- Inclusive We are looking to continue building our wonderful inclusive culture full of enthusiastic unique and diverse people from all backgrounds as we grow and continue to change the industry.
- Dedicated to sustainability As a renewable energy supplier those who are a part of our team are also deeply committed to helping in any way they can in their own lives in the fight against climate change and making a positive impact for the future.
- Committed to improvement Our energy specialists are the main point of call for our customers and their input hugely shapes the customer journey. We are looking for people who will actively looking for ways in which we can improve the customer experience and not be afraid to speak up.
- A strong work ethic A role in operations is very fast paced and can be challenging at times. Were looking for people who can deal with challenging situations and who are responsible for their own future by working extremely hard to achieve their goals.
Getting to this point would not have been possible without the commitment and hard work of everyone in the team. Every Friday afternoon we have Family Dinner where all our teams connect through a video link with snacks and drinks for updates from the week and to recognise achievements across the teams. We are growing very quickly and enjoy celebrating our hardearned milestones so dont be surprised if we have a little celebration here and there (sometimes with bouncy castles full of cuddly Octopuses) like when we reached half a million customers.
If you want to be a part of this team and journey then we want to hear from you.
A bit about the role:
Location Manchester
Languages You must be fluent in English and German both written and verbal
Salary 24300
Hours full time
Other benefits OE Group Share Scheme free breakfast cycle to work scheme EV salary sacrifice & lots more!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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