At Your Service Switchboard Supervisor - JW Marriott Grosvenor House

At Your Service Supervisor EXPLORE MARRIOTT

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

JW Marriottis part of Marriott Internationals luxury portfolio and consists of more than 110 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youre happy our guests will be happy. Its as simple as that. Our hotels offer a work experience unlike any other where youll be part of a community and enjoy a true camaraderie with a diverse group of coworkers. JW creates opportunities for training development recognition and most importantly a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. Thats The JW Treatment.

Grosvenor HouseLocated on Park Lane in the heart of Mayfair our distinguished 5star hotel offers exceptional accommodation epicurean delights and sweeping views over Hyde grand 5star hotel celebrated its 90th anniversary in 2019. JW Marriott Grosvenor House London welcomescelebrities royalty and business leaders to Mayfair throughout its history and continues to do so. London is on the doorstep the hotel is a stones throw from Bond Street Knightsbridge Regent Street Buckingham Palace V&A Natural History & Science museums and the West End. Our guests are able to experience modern luxury in a place where they can be mindful and present and indulge in the inspired service and nourishing surroundings.

We are currently recruiting foran ambitious and passionate At Your Service Supervisorwho strives to provide and inspire incredible guest service that creates truly memorable experiences for our guests. Join our amazing and diverse team and grow your career with Marriott International the worlds largest and most celebrated hospitality brand.

What we are looking for

• Strong organization and multitasking skills
• An analytical way of thinking
• Strong problemsolving and decisionmaking skills
• Confidence interacting with guests
• Good communication skills both written and verbal English
• The ability to work independently
• Previous experience working in five star luxury/lifestyle hotels
• A positive mindset
• A genuine passion for working in hospitality

JOB SUMMARY

• Answer record and process all guest requests questions or concerns via telephone email chat and mobile communication devices
• Operate telephone switchboard process guest requests for wakeup calls and connecting and directing calls to the appropriate extension.
• Receive record and relay messages accurately and in a timely manner.
• Supply guests with information regarding property amenities services room features and local areas of interest and activities.
• Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
• Be a role model within the department assisting the team to perform their role when required
• Have a flexible approach to your job
• Support the Welcome Office with the daily operation where necessary including processing Mobile checkin checkout answering the telephone and handling guest complaints
• Be a JW brand ambassador ensuring the brands voice is present in your interactions with guests and talent
• Providing support in leading the At Your Service team with assisting guest queries ranging from billing enquiries inhouse guest requests connecting calls to relevant departments.
• Assisting the At Your Service Manager with training for the team
• Ensuring that business centre is fully stocked with stationery liaising with the purchasing team.
• Assisting business centre guests with general administration assistance.
• Proving daily support to Guest Relations with prearrivals and amenities for rooms
• Making sure the teams action all daily admin tasks
• Maintaining a consistent 24 hour response time to all emails.
• Deputising for At Your Service Manager in their absence

CANDIDATE PROFILE

Experience

• Previous experience working within a Reservations or Front Desk preferred. Basic Fidelio and Marsha knowledge essential.

Skills and Knowledge

• Strong Communication skills (verbal listening writing)
• Innovative
• Proactive and reliable
• Able to work alone and within a team

Education or Certification

• Good level of English essential

REWARDS FOR WORK BENEFITS FOR YOUR LIFESTYLE

As a worldclass leader in the travel industry theres no better place than Marriott International to make your mark. Joining us youll get to entertain and meet people from all over the world as you build your experience. Youll find a place where your personality and ideas are appreciated just as much as the work you do. Youll grow through opportunities to explore the business opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others we welcome you to join our global family.

Well support you in and out of the workplace by offering:

• Teamspirited coworkers
• Encouraging management
• Wellbeing programs
• Comprehensive Training and Development program
• Marriott Discount Card enabling to benefits from hotel room gift shops and F&B across 130 countries.
• Recognition programs
• Meals at work
• Uniform
• Enrolment of Perks at Work Access to unlimited deals of retailers and more
• 20 days holiday increasing with service
• Cycle to work scheme
• Pension & Life Assurance
• Awards and recognition celebrations and many more.

Our highest priority is making you feel as welcome as our guests. We want you to know youre important to us and that youll make an impact in your role and for that youll be appreciated and valued.

Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.