Customer Success Strategist

Join Times Union Media Groupto help deliver impactful media campaigns for our customersleveraging our rich history extensive audience reach bestinclass advertising solutions and the power of cuttingedge AI tools!

AtTimes Union Media Group we are driven by a commitment to inform inspire and provokeboldly and authentically. Our employees are encouraged to be relentless fearless and startlingly original as they tell stories that shape our community and beyond. We nurture a culture of continuous learning innovation and integrity empowering our team to push boundaries and grow professionally. Together we build a legacy of excellence where every contribution helps shape the story of one of the most celebrated media organizations in the world.

Role Overview:Hearst Newspapers issearching for a dynamicCustomer Success Strategist tosupport our digital advertising willbe responsible for building andmaintaining strong customer relationships ensuring client satisfaction and driving retention and revenue growth. This role involves managing digital media campaigns providing indepth performance analysis and offering strategic recommendations to improve customer outcomes. You will work closely with sales teams and internal departments to meet and exceed customer expectations ensuring customers realize maximum value from the companys digital marketing solutions.

WhyTimes Union Media Group

Our people makethe difference! Our diverse team is filled with passionate individuals who want to win. We offer an upbeat and collaborative working environment where challenging the norm is encouraged. Withample opportunities to learn new skills and advance within the organization our team members are given the tools to learn and grow their careers.

Leverage Advanced AI for Maximum Efficiency and Earnings
Imagine having a personal assistant that never sleeps. Ourstateoftheart AI tools including ChatGPT Enterprise and Gong streamline your workflow enabling you to close deals faster and manage your pipeline more effectively.

This means more time to focus on what you love and a direct boost to your earnings potential.

Exclusive Partnership with OpenAI
Through our strategic content partnership with OpenAI and our exclusive ChatGPT Enterprise license we have unparalleled access to the latest advancements in AI technology.

This partnership provides usand youwith a massive competitive edge in the market ensuring you have the most powerful tools at your disposal to drive sales and exceed targets.

Personalized AI Tutors for Seamless Onboarding
Your success starts from day one. With our personalized AI tutors every question you have and every training need youencounter is met with instant tailored support.

These AIdriven mentors ensure you learn and sell as quickly and efficiently as possible empowering you to hit the ground running and achieve your goals faster.

What will you do

• Customer Experience:Act as the primary point of contact for customers throughout the entire lifecycle from onboarding to ongoing relationship management.
• Data Analytics:Analyze KPIs and campaign data toidentify strengths weaknesses and areas for optimization.
• Pipeline Management:Develop and nurture longterm client relationships with a focus on increasing retention and growing revenue.
• Product Expertise: Become an expert on our digital and print products/services.
• Client Interaction:Provide proactive customer support addressing any concerns or issues that arise and ensuringtimely resolution.
• Client Solutions: Recommend new products and promotional opportunities to current clients and handle objections efficiently.
• Collaboration: Join forces with sales teams to develop upsell opportunities and drive incremental revenue growth.
• Implementation: Lead internal teams in the of client campaigns ensuring successful delivery of services and meeting client expectations.
• Forecasting: Manage client pipeline and monthly revenue forecast in Salesforce. Stayup to date on industry trends and best practices continuously seeking ways to improve client outcomes.
• Advertising Solutions:Create and deliver customized performance reports on digital media campaigns (including SEO SEM social media and web analytics) providing actionable insights and recommendations.
• Drive Success with Innovative Tools:Utilize our AIpowered software to enhance every stage of the sales cycle from prospecting and planning to presenting and closing deals.

What will it take to be successful

• Purposeful: You are direct and get things done quickly with confidence integrity and determination.
• Adaptable: You react and adjustto changing conditions andcome up with practical ideas to deal with them.
• Driven: You have selfassurance and competitive drive delivering highquality organized and repeatable results.
• Communicator: You are a lively and intelligent person with a stimulating influence on others.
• Trendsavvy:Youwill keep informed of industry developments to ensure ourdigital advertising strategiesremaincuttingedge and effective.

Whatwere looking for:

• Education: BA/BS degree in Advertising Marketing or Communicationsa plus or equivalent experience.
• Experience: 2 years of businesstobusiness outside sales in advertising or media witha proven success in new business acquisition and exceeding revenue goals.
• Skills: Superior presentation interpersonal and communication skills. Technically savvy with experience inGoogle Analytics ExcelWord and CRM systems (Salesforce preferred).
• Mindset: Goaloriented competitiveanalyticaland forwardthinking with strong business and financial acumen.

Whatweoffer:

• Dynamic Environment:A great work environment whereits never boring.
• Comprehensive Training: Paid indepth sales and product training.
• Competitive Compensation: Competitive base salary with uncapped commissions for unlimited earning potential.
• Collaborative Culture: Ideas and input are always welcome.
• Learn more about Hearst Newspapers at

Our Benefits:At Hearst Newspapers we not only support our employees through personal and professional development but we also believe in promotingeach individuals physicalfinancial and emotional wellbeing (and that of their family). Our industryleading benefits include:

• Physical Wellbeing: Medical Dental and Vision coverage to keep you and your family healthy.
• Invest for the Future: Competitive retirement plan with matching program in most markets.
• Generous Paid Time Off: Recharge with ample time off including holidays and vacation.
• Paid Parental Leave: Support for growing families with paid leave for new parents.
• Monthly Child & Dependent Care Reimbursement: Financial support for the care of your loved ones.
• Emotional Wellbeing: Be your best self with our mental wellness benefits.
• LGBTQ & Inclusive Health Services: Inclusive healthcare designed for every individuals unique needs.
• Fertility Coverage & Menopause Support: Helping you along every step of your family journey.
• Pet Wellness Reimbursement & Rover Credits: We care about your pets too helping you keep them happy and healthy.
• And more clickhereforadditional benefits and details.

About Hearst Newspapers:

With2500employees across thenation HNPrepresentsa network of 24 daily and 52 weekly publications including the San Francisco Chronicle Houston Chronicle San Antonio ExpressNews and Albany TimesUnion several top digitalonlynews and lifestyle sitesmarketingservices businessesand entertainment businesses such as King HNPwe are investing in new andinnovative ways to tell storiesgrowingnewsroomsdiversifying tools evolving platformsto support the millions ofpeople who trust us eachmonth to help them make decisionstake action and be inspired.

Be a part of something biggerYour Headline Awaits

Learn more about Hearst Newspapers at

Join us at Times Union Media Group and Hearst Newspapers a Division of Hearstand become part of a team that values innovation collaboration and customer success. Apply now to make an impact in the Albany NY advertising market!

In accordance with applicable law Hearst is required to include a reasonable estimate of the compensation for this role if hired in New York State. The reasonable estimate if hired in New York State is $50000 $55000 base plus commissions based on individual performance. Please note this information is specific to those hired in New York State. If this role is open to candidates outside of New York State the salary range would be aligned to that specific location. A final decision on the successful candidates starting salary will be based on a number of permissible nondiscriminatory factors including but not limited to skills and experience training certifications and education.

About Times Union Media Group:

Based in Albany the Times Union https://timesunionmediagroup/ is the leading news organization in New Yorks Capital Region Hudson Valley and beyond. The news organization is widely respected for its focus on local news and watchdog reporting particularly on state government and politics. It has won numerous state and national awards for its work on both print and digital platforms and has repeatedly been named New Yorks Newspaper of Distinction by the state editors association. Through the Times Union Media Group we offer innovative marketing and advertising solutions to local regional and national clients. These include event marketing a full complement of digital marketing solutions targeted and total market coverage print solutions and more.

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