Specialist Benefits Delivery
Specialist Benefits Delivery
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Job Description
Job Classification:
Corporate Human ResourcesThe Health & Welfare Benefits Delivery team within the HR Delivery Team is responsible for the implementation administration and upkeep of global rewards programs. A unique opportunity exists within the team for a Specialist that manages all leave of absence programs offered to employees including but not limited to: Family Medical Leave Act (FMLA) parental leave disability state leaves and Americans with Disabilities Act (ADA) leave.
Reporting to the Manager Employee Benefits the ideal candidate should have 5 years of experience guiding employees through leaves with multiple different leave types working with external and internal stakeholders to address any concerns and managing leave cases via a case management tool. In this role you will serve as the subject matter expert for leave programs interpreting and administering policies in accordance with applicable laws. You must be able to understand the interdependencies between multiple vendors and internal stakeholders with the ability to proactively identify key gaps and areas for process improvement.
Primary responsibilities will include but are not limited to:
Serve as main point of contact and case manager for employees and managers by providing timely and appropriate leave information. Including but not limited to: interaction of leave laws with paid time off shortterm and longterm disability benefits explanation of benefit/pay impacts and the employees responsibility and expectations for leaves as well as actions needed for returning to work
Serve as point of contact for external vendors for solutioning and proactive process updates
Create and lead weekly Leave of Absence information sessions with employees and managers
Proactively analyzes leave data and metrics to identify trends and areas for improvement ; Drive resolution of cross vendor and process issues and concerns that arise
Guide share insights and help managers on matters related to leave of absence programs
Manage workflow through case management system to ensure all leave transactions are processed accurately and timely including but not limited to reviewing hours each pay period for intermittent leaves tracking leave time auditing of leave offsets through payroll and notifying employees and managers of updates.
Maintain complete and accurate records of leave requests in accordance with specified legal requirements and documentation of best practices.
Handle complex and unique leave situations independently while working closely with Employee Benefits Payroll HCM and other internal stakeholders to solution
Maintains knowledge of all applicable leave and accommodation laws including the FMLA ADA and state and local laws
This role will work closely with both external and internal benefit vendors the Benefits Delivery Team and various cross functional areas (e.g. Employee Relations Employee Benefits Payroll etc. to deliver the highest level of customer service to employees who request a leave of absence.
Qualifications:
Ability to work independently and provide managers and employees with accurate information regarding leave of absence programs (process of leaves communication)
Excellent customer service and communication skills (verbally and written) to all levels of the organization
Proficient with Microsoft Office particularly with Excel
Ability to handle stressful situations respectfully and remain neutral in resolving employee issues as it pertains to the leave of absence process
Excellent attitude and interpersonal skills; ability to partner with multiple stakeholders to ensure collaborative solutions
Bachelors degree in HR Management Business Administration or relevant experience
Experience with Workday and ServiceNow
Experience with large complex organizations is a plus
At times extended working hours are required to meet business needs
Occasional travel of less than 5.
Location: Associates within a commutable distance to our Newark NJ location will have a hybrid work arrangement (in office 3 days per week). Open to virtual for associates outside the commutable area.
What we offer you:
Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $83500.00 to $129500.00. Specific pricing for the role may vary within the above range based on many factors including geographic location candidate experience and skills.Market competitive base salaries with a yearly bonus potential at every level.
Medical dental vision life insurance disability insurance Paid Time Off (PTO) and leave of absences such as parental and military leave.
401(k) plan with company match (up to 4.
Companyfunded pension plan.
Wellness Programs including up to $1600 a year for reimbursement of items purchased to support personal wellbeing needs.
Work/Life Resources to help support topics such as parenting housing senior care finances pets legal matters education emotional and mental health and career development.
Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
Employee Stock Purchase Plan: Shares can be purchased at 85 of the lower of two prices (Beginning or End of the purchase period) after one year of service.
Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program whereby an award if any depends on various factors including without limitation individual and organizational performance. To find out more about our Total Rewards package visit Work Life Balance Prudential Careers. Some of the above benefits may not apply to parttime employees scheduled to work less than 20 hours per week.
Prudential Financial Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.
Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin ancestry sex sexual orientation gender identity national origin genetics disability marital status age veteran status domestic partner status medical condition or any other characteristic protected by law.
If you need an accommodation to complete the application process please email .
If you are experiencing a technical issue with your application or an assessment please email to request assistance.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
