Machine Technician
Machine Technician
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Job Description
Internal Job Title: Machine Technician
Job Type: Permanent Full time
Location: Surrey British Columbia
Work Model: Onsite
Position Summary
As a Machine Technician in our North American Service Delivery group you will be responsible for ensuring the continuing operation of CBN equipment that produces highsecurity printed products for our customer. We are looking for a proactive and detailoriented professional to manage client issues and operational problems submitted through our ticketing system. The ideal candidate will be responsible for ensuring operational efficiency timely resolution of issues and maintaining client satisfaction.
Responsibilities
Customer Support and Issue Resolution
- Monitor and maintain CBN equipment located at customer sites and perform basic hardware repair and maintenance on workstations highspeed and desktop automated laser engravers printers laminators power supplies battery backup batteries and other hardware as required.
- Triage customer issues and perform 1st level support for hardware software and basic networking problems. Ensure that all issues are addressed escalated (if needed) and resolved within the parameters of CBNs contractual Service Level Agreement.
- Liaise with the Regional Service Manager to ensure timely and efficient service delivery.
Specialist Knowledge and Documentation
- Become a subject matter expert (SME) on our security printing solutions and associated equipment and machinery.
- Once you have acquired the skills and knowledge that will allow you to travel independently to customer sites to plan perform and troubleshoot hardware and software installations create documentation that will grow the existing knowledge base.
Qualifications :
Knowledge
- Diploma or Degree in Electrical or Mechanical Engineering/Technology or an equivalent combination of relevant education and work experience.
- Knowledge of the following:
- Mechanical systems (gears bearing pneumatics)
- Electrical systems (voltage amperage resistance circuits wiring)
- Diagnostic tools and methodology
Soft Skills and Competencies
- Critical thinking skills
- Analysis problem solving
- Interpersonal skills
- Communication relationship building teamwork and collaboration
- Organization/time management/prioritization skills
Experience
- 2 years of experience providing handson technical support/troubleshooting
- Experience in a clientfacing environment
Technical Environment
- Hardware and equipment printers laser engravers electromechanical machinery etc.
- Software Microsoft 365 Copilot (Outlook Word Excel Teams SharePoint etc.
- Basic fundamentals of networking is an asset
Mandatory Requirements
- Language: Fluency in English (reading writing speaking)
- Physical Demands: Ability to stand for prolonged periods (machine repairs and maintenance)
- Hours: Ability to work outside of normal business hours (Some oncall/afterhours work/travel occasionally required for repairs.
- Travel: Ability to travel domestically and internationally for initial training (passport required)
- Domestic travel within Canada as per below:
- Travel to local customer sites (lower mainland) approx. 13x/week
- Travel (fly) to remote sites within Canada approximately 23 days/every couple of months (dependent on operational needs)
- Domestic travel within Canada as per below:
- Security Clearance: Ability to obtain (in a reasonable timeframe) and maintain Government of Canada Secret (Level II) clearance.
Additional Information :
Canadian Bank Note Company (CBN) is committed to fostering a diverse and inclusive workplace where all employees are treated with dignity and respect. We are proud to be an equal opportunity employer and do not discriminate on the basis of race color religion sex national origin age disability veteran status sexual orientation gender identity or any other legally protected status.
We provide equal employment opportunities to all individuals including women Indigenous Peoples persons with disabilities visible minorities and members of the 2SLGBTQ community. Our commitment to equity extends to all aspects of employment including recruitment hiring promotion compensation benefits training and development. As part of our commitment to providing an inclusive barrier free selection process we ask that if you are contacted regarding the competition for this position you advise the interview coordinator or any accommodation measures you may require.
At CBN we value the unique perspectives and experiences that each employee brings to our organization and we are committed to maintaining a workplace that reflects the diverse communities we serve. We believe that diversity and inclusion drive innovation and success and we strive to create an environment where every employee can thrive and contribute to our collective goals.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
