General Manager

Additional Information: This hotel is owned and operated by an independent franchisee Shamin Hotels. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

Who are we looking for

Are you someone who values teamwork takes ownership of your role and is passionate about serving our guests with warmth and hospitality Shamin Hotels invites you to join our team! Whether youre greeting guests with a friendly smile assisting them with their needs or going the extra mile to ensure their stay is nothing short of perfect your dedication to service excellence will shine through in everything you do. We are seeking candidates with a wide variety of knowledge skills and experiences to contribute to our continued success. Whether youre a seasoned professional or just starting your career we have opportunities for you to grow and excel with us!

Join Our Team and Passionately Serve Our Guests! At Shamin Hotels were not just in the hospitality business; were in the business of creating unforgettable experiences for our guests. As a familyowned and operated company based in Central Virginia we take pride in providing exceptional service and fostering a welcoming atmosphere for travelers from near and far. If youre someone who thrives on positive interactions and is passionate about making every guest feel valued and appreciated we want you on our team! For years weve been dedicated to providing exceptional service to our guests while nurturing the talents and ambitions of our team members. If youre looking for a company where you can build a career not just a job Shamin Hotels is the place for you!

Why Should You Work for Shamin Hotels

Amazing Benefits! In addition to competitive pay we offer a range of benefits for fulltime associates including health dental vision accident and short and long term disability insurance pet insurance gym membership discounts Paid time off Paid holidays Shamin Perk discounts on tickets rental cars and attractions footwear discounts 401K plan with company match employee discounts at our branded hotels and more!

Endless Opportunities! With over 70 hotels in our portfolio and plans for further expansion there are endless opportunities for growth and advancement at Shamin Hotels. Whether youre interested in frontline operations corporate management or hotel development we have opportunities for you to shine.

Advancement! Were proud of our track record of promoting from within. At Shamin Hotels were committed to nurturing talent and providing opportunities for our employees to thrive. Join us and be part of a company where your potential is limited only by your ambition. We look forward to welcoming you to the Shamin Hotels family!

Position Overview:

As a Hotel General Manager your responsibilities encompass overseeing all aspects of the hotels operations to ensure smooth functioning excellent guest experience and profitability.

Responsibilities:

Leadership and Management:

Provide strong leadership to the hotel staff including department heads to ensure alignment with the hotels goals and objectives.
Supervise and manage all hotel personnel including hiring training scheduling evaluating and disciplining as necessary.
Foster a positive work environment that encourages teamwork collaboration and high morale among staff members.

Operations Management:

Oversee daytoday operations of the hotel including front desk housekeeping food and beverage maintenance and other departments.
Develop and implement operational policies and procedures to ensure efficient and effective hotel management.
Monitor and analyze hotel performance metrics such as occupancy rates revenue per available room (RevPAR) and guest satisfaction scores and take corrective actions as needed.

Guest Experience:

Ensure exceptional guest service by setting and maintaining high standards for customer service and hospitality throughout the hotel.
Address guest complaints and concerns promptly and effectively to ensure guest satisfaction and retention.
Implement strategies to enhance the overall guest experience and exceed guest expectations.

Financial Management:

Develop and manage the hotels annual budget including revenue forecasting expense management and profit optimization.
Monitor financial performance against budget and implement costcontrol measures as necessary.
Identify opportunities for revenue growth and implement strategies to maximize profitability.

Sales and Marketing:

Collaborate with the sales and marketing team to develop and implement strategies to attract and retain guests increase occupancy and drive revenue.
Maintain strong relationships with corporate clients travel agencies and other key stakeholders to drive business and promote the hotels brand.

Quality Assurance and Compliance:

Ensure compliance with all applicable laws regulations and industry standards including health and safety regulations labor laws and licensing requirements.
Conduct regular inspections and audits to maintain quality standards in all areas of the hotel including cleanliness safety and service quality.

Community and Public Relations:

Represent the hotel in the local community and build positive relationships with local businesses government officials and community organizations.

Participate in industry events conferences and trade shows to promote the hotels brand and network with potential partners and clients.

Strategic Planning:

Develop and execute longterm strategic plans for the hotel including expansion renovation and rebranding initiatives.
Stay abreast of industry trends market conditions and competitive landscape to identify opportunities and challenges and adjust the hotels strategies accordingly.

Top Requirements:

Team Up: Be Golden Collaborate and Help Others Succeed.
Own It: Be a role model Embrace Responsibility and Keep Learning.
Passionately Serve: Be Positive Care Deeply and Create Memories.

Overall a successful Hotel General Manager possesses a combination of education experience skills and personal qualities that enable them to effectively lead and manage a hotel operation drive business success and create memorable guest experiences.

Education:

Bachelors degree in Hospitality Management Hotel Administration Business Administration or a related field. Some employers may prefer candidates with a masters degree or MBA.

Experience:

Extensive experience in the hospitality industry with progressively increasing levels of responsibility.
Previous experience in hotel management including roles such as Assistant General Manager Director of Operations or Department Head.
Strong track record of leadership team management and achieving operational and financial goals.

Skills:

Excellent leadership and management skills with the ability to motivate and inspire a diverse team.
Strong business acumen and financial management skills including budgeting forecasting and cost control.
Exceptional communication and interpersonal skills with the ability to interact effectively with guests staff and stakeholders at all levels.
Problemsolving and decisionmaking abilities with a focus on finding innovative solutions to complex challenges.
Proficiency in hotel management software and technology systems including property management systems (PMS) and revenue management systems.
Attention to detail and a commitment to maintaining high standards of quality and service.
Flexibility and adaptability to thrive in a fastpaced and dynamic environment.

Certifications:

Optional certifications such as Certified Hotel Administrator (CHA) or Certified Hospitality Administrator (CHA) can demonstrate expertise and commitment to the field.

Personal Qualities:

Strong customer service orientation and a passion for delivering exceptional guest experiences.
Integrity professionalism and a commitment to upholding ethical standards.
Resilience and the ability to remain calm and composed under pressure.
Initiative and proactive approach to problemsolving and continuous improvement.
Cultural sensitivity and awareness especially in diverse and international environments.
Leadership by example with a positive attitude and a willingness to roll up sleeves and work alongside the team when needed.

401(k) matching
Dental insurance
Disability insurance
Employee discount
Opportunities for advancement
Paid holidays
Paid time off
Pet insurance
Vision insurance

This company is an equal opportunity employer.

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