Operations Manager
Operations Manager
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Job Description
This is an opportunity for an Operations Manager to be the driving force behind our clients team with efficiency organization and growth. As the team leads righthand person youll manage all business operations ensuring that agents staff and systems work seamlessly together.
This role owns the people processes and systems that power the team. Youll oversee and optimize team performance implement efficient workflows and ensure lead conversion contact management and transactions are handled flawlessly. The ideal candidate is a highly organized leader with real estate operations experience a deep understanding of sales team management and a passion for driving business success.
This is a highimpact inoffice roleyoull be embedded with the team daily in Bal Harbour working directly with the team lead the agents and staff to keep the business running at peak performance.
About the Company
Our client is one of the top teams at The Agency. Based in Bal Harbor they specialize in representing UHNW sellers and buyers residential new developments and resales.
Role and Responsibilities
1. Business & Team Management
Act as the team leads secondincommand handling all operational and administrative functions so he can focus on generating and closing deals
Manage & support all team members including:
Transaction Coordinator
Inside Sales Associate (ISA)
Marketing Manager
Team Agents
Prepare for and lead weekly team meetings to ensure alignment progress tracking and accountability
Conduct regular 1:1 checkins with each team member to provide guidance track progress and address roadblocks
Host biannual performance reviews for all staff and agents setting clear goals and expectations
Hold agents accountable for:
Converting teamgenerated leads into active clients and closings
Following up on listing inquiries and converting them into direct clients
Executing their business development plans to grow the teams overall business
Recruit onboard and train new team members as needed
2. Contact & Lead Management
Oversee and maintain an organized uptodate contact database across multiple platforms:
FollowUp Boss (CRM)
APT (The Agencys CRM)
ActivePipe (EBlast & Marketing Automation)
RedX/Vortex (Outbound Prospecting System)
Ensure all leads and past clients are actively engaged with the right followup systems in place
Monitor lead conversion efforts ensuring proper outreach and nurturing to maximize opportunities
Collaborate with the Inside Sales Associate (ISA) to optimize lead flow and prospecting efforts
3. Operational Readiness & Growth Strategy
Ensure smooth daytoday operations identifying and eliminating inefficiencies
Optimize systems and workflows to improve team productivity and profitability
Develop & implement business growth strategies ensuring the team continues to scale effectively
Manage budgets & financial tracking ensuring operational expenses align with revenue goals
Collaborate with Daniel on longterm planning helping steer the business toward future success
4. Performance Tracking & Reporting
Own team performance tracking & reporting ensuring clear visibility into business results
Monitor key performance indicators (KPIs) for lead conversion agent production sales volume and revenue
Generate weekly/monthly reports to track pipeline closed deals and agent performance
Ensure accountability through regular performance insights helping optimize team success
Qualifications
Real Estate Operations Expert: You have strong experience managing highfunctioning real estate teams keeping them organized and performing at their best
Sales Team Leader: You know how to hold salespeople accountable drive performance and create a winning culture
TechSavvy & SystemsOriented: Youre comfortable with real estate CRMs marketing automation and prospecting tools
Master of Organization & : You create and implement systems that drive efficiency and growth
Proactive ProblemSolver: You anticipate challenges and find solutions before they become problems
Strong Communicator & Leader: You can motivate guide and manage a team with clarity and confidence
GrowthMinded: You thrive in fastpaced highgrowth environments and are always looking for ways to improve the business
Bilingual is a Plus: English required fluency in Spanish Russian or Hebrew preferred
Compensation & Location
Location: Bal Harbour (FullTime InOffice)
Compensation: $75000 Base Performance Bonuses (Total Potential: $105000
Reports To: Team Principal
Required Experience:
Manager
Employment Type
Full-Time
