Logistics CoordinatorTruck Brokerage Montreal
Logistics CoordinatorTruck Brokerage Montreal
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Job Description
DSV Global Transport and Logistics
DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women members of visible minorities aboriginal persons and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.
Location: CAN SaintLaurent Rue Beaulac
Job Posting Title: Logistics Coordinator/Truck Brokerage Montreal
Time Type: Full Time
SUMMARY
Logistics Coordinator primary role is to handle all daytoday operational elements of our customers needs. Seeks out the best methods to move the freight based on customer requirements. Requires flexibility and adaptability to work extended hours to meet work demands. Requires ability to organize and prioritize activities to complete tasks and assignments with a high degree of independence in a timely/efficient manner. Ability to perform with a high level of accuracy.
Performs all necessary Import Export and Domestic Transportation activities. Ensure timely and accurate movement of freight and information while providing exceptional customer service within the Transportation Department. To anticipate identify and rectify any exceptions and to keep the customer always informed. Committed to achieving Transportation targets in a timely fashion while focusing on continuous improvement.
KEY DUTIES AND RESPONSIBILITIES
Analyze booking information from customer to determine and verify the service requirements verify the appropriate routes border crossing points and rates and enter the information in the system.
Works independently to accomplish tasks within scope of job.
Coordinates the flow of inbound and outbound freight while staying abreast of daily priorities and weekly transportation targets.
Meet and exceed customer requirements at every stage of the order fulfillment process by assuming responsibility for total customer satisfaction. Being courteous and responsive in all interactions with clients. Ensures the timely resolution of customer inquiries concerns and problems.
Effectively and efficiently responding to internal and external clients inquiries; resolving any conflicts or problems that might arise; etc.
Ensuring all client correspondence maintained up to date ensuring appropriate electronic copies are uploaded along with milestones.
Work with both Internal and External clients to prepare and present quotes. Maintain quotes in system
Contact carriers to confirm equipment expectations and load details.
Dispatch shipments Communicate with carriers to monitor freight movement
Milestones UPDATE in Real time environment.
Optimize DSV profit margin as much as possible without compromising service.
Monitor carriers who are unresponsive and inform dispatchers and supervisor of escalated issues
Update our transportation management system and customer websites of real time load locations
Identify problems proactively and develop creative and efficient solutions
Ability to prioritize loads based on importance and delivery date
Communicate any modifications to sales team to update clients
Build strong relationships with the carriers assigned through communication and ongoing monitoring of on time performance.
Resolve issues with the customer and Dedicated Shipment Coordinators as required.
Complete performance reports for all carrier related issues in a timely manner. Notify potential issues to the appropriate parties.
Negotiate any additional charges with carriers. Assist to maintain the accuracy of carrier information.
Ensures that tracking meets established standards but will escalate for resolution as appropriate.
Understand current industry market conditions. Communicate any carrier issues that might impact operations.
Working knowledge of transportation cargo claims transportation laws and risk management
Keep the Operations Team and Sales updated on significant issues or trends.
Maintaining the confidentiality of client information.
Maintaining the integrity of shared work files on network system shared programs
Meet KPI standards as per company guidelines.
Collection assistance as required
Other duties and assignments as required
Quality Health & Safety:
Supports organizational commitment to ISO 9001 ISO 45001 certification Montreal location
Perform assigned tasks to support DSV meets its objectives and targets regarding quality health safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
Staff are required to ensure that their daytoday activities embrace sustainability Health and safety therefore reducing the impact upon the environment supporting the communities we work in and reducing incidents in the workplace.
QUALIFICATIONS
Education and Experience
Minimum 1 year in transportation/logistics/3PL
College Diploma / University Degree in Business Logistics or International Trade preferable
CIFFA certificate an asset
Dangerous Goods Certification an asset
Skills and Competencies
Good command both verbal and written English skills.
Ability to create collaborative engagements and active listening
Service oriented and able to resolve customer grievances
Strong interpersonal skills building professional relationships internally and externally
Strong problemsolving skills and analytical skills
Ability to multitask plan prioritize and manage time effectively to meet goals and achieve results
Both a team builder and a teamplayer
Excellent organizational and time management skills
Act as a role model for DSV values and adhere to the Code of Conduct
Language and Computer Skills
Proficient in both English and French languages
Ability to communicate effectively in a diverse multicultural environment.
Microsoft Office suite
Working knowledge of transportation management software i.e. Load Link PC Miler etc. would be an asset.
At DSV we keep supply chains flowing in a world of change. We provide and manage supply chain solutions for thousands of companies every day from the small familyrun business to the large global corporation. Our reach is global yet our presence is local and close to our customers. Approximately 75000 employees in over 80 countries work passionately to deliver great customer experiences and highquality services. We aspire to lead the way towards a more sustainable future for our industry and are committed to trading on natures terms.
DSV is a dynamic organization that fosters inclusivity and diversity. We conduct our business with integrity respecting different cultures and the dignity and rights of individuals.
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FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information such as credit card or banking information. Our recruiters have an @dsv or @ email address. If you question the legitimacy of any DSV job posting please reach out to
Required Experience:
IC
Employment Type
Full Time
