Customer Success
Customer Success
Posted on :
12-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
P1C3STSConsultant shall provide capacity to the Observability Tracing Squad Product Owner. Detailed tasksinclude but are not limited to the followingOwn the entire relationship with customers including onboarding implementation trainingadoption retention and satisfactionEstablish relationships as a trusted and strategic advisor to help ensure the continued value of ourproducts and servicesDevelop and maintain customer success strategies and best practices as well as customersupportcontent with help from the creative team Communicate effectively with both internal and external senior managers to better understandcustomer needs maximize retention and growth and share learningsMaintain existing customer success metrics and data as directedResponsibilities include but are not limited to the following Serve as day to day contact of our customer base building trust and rapport while identifying areas of opportunity highlighting best practices and documenting both Review the customer journey determine how its supported and use a consultative approach to help clients overcome issues and achieve their goalsFacilitate interaction and workflow among project team members including third party service providers to ensure timely deliverablesCollaborate problem solve and or strategize with team members on upcoming client meetings Prepare documentation or visuals of campaign performance for client; analyze trends to identify areas for improvementWork with our fleet leadership team to boost customer referrals and develop case studiesRequired skills and qualifications include but are not limited to the following Three to five years of experience in customer successStrong skills in verbal and written communications strategic planning and project managementAnalytical and process oriented mindsetAbility to work effectively across multiple departments in a deadline driven environment Active team player selfstarter and multitasker who can quickly adjust prioritiesPreferred skills and qualifications include but are not limited to the followingBachelor degree or equivalent in Computer Science or CommunicationsKnowledge of Jira Prior Knowledge of Observability APM products such as Grafana Labs AppDynamics OpentelemetryExperience in event planningCustomer SuccessAPM Products
Employment Type
Full-Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
