Consumer Care Specialist
Consumer Care Specialist
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Job Description
Please Note: If you are a current Spin Master employee with access to Workday apply to this job via the Workday application.
Are you a kid at heart looking to build a career with a leading global childrens toy entertainment and digital gaming company
At Spin Master our unwavering commitment to open mindedness integrity and innovation is a great part of what has made us an industry leader. How do we stay ahead of the pack By hiring the best and brightest mindsand thats why we want you!
Job Description:
What will you work on
Working alongside a dynamic team of Consumer Care Specialists this role will assist with delivering positive and memorable consumer experiences and supporting the overall satisfaction of Spin Master consumers globally Act as an elevated level of support to resolve all concerns on social media/online reviews replacement shipment orders/quality assurance samples and case escalations while ensuring all case handling procedures are followed correctly.
How will you create impact
- Provide customers with effective and timely firstlevel product support
- Manage and resolve customer inquiries while using the appropriate procedures and solutions
- Professionally managing the transfer of the customer to appropriate resources for further problem analysis and resolution
- Accurately completing appropriate documentation for each call / transaction including manufacture date codes date of purchase etc.
- Being the voice of client responding to customer inquiries in a pleasant courteous professional and wellinformed manner
- Keeping informed of different emerging client products and providing information about client products as requested and/or as otherwise appropriate.
What are your skills and experience
- Social media experience (professionally or personally)
- Experience working with customer or client facing initiatives tasks or projects
- Experience with Microsoft Applications including Outlook Excel and PowerPoint
- Experience with social listening and monitoring tools is a definite asset
- Experience with a customer relationship management (CRM) or order management systems is a definite asset
- Flexibility on hours between 9:00am to 8:00pm including weekdays and weekends and during statuary holidays throughout the year
#LIHybrid #LIHM1
What you can expect from us:
Our mission is to Make Life More Fun with a vision to push the boundaries of innovation creativity and fun.
- Growth and Career Opportunities
- Flexible Work Hours
- Innovation Collaboration and Fun
- Comprehensive Benefits
- Other fun Perks!
Whats it like to work here
Spin Master is a fastpaced handson organization that provides many great opportunities for impactful decisionmaking; though our challenging startup atmosphere isnt for everyone we have a proven record of opportunities for future advancement and internal transfers for our passionate and results driven team.
Everyone is welcome in our sandbox and we are committed to an accessible and inclusive hiring process that provides reasonable accommodation to all applicants.
Spin Master strives to create an accessible and inclusive application and selection process and is committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the recruitment selection and/or assessment processes. Should you require an accommodation please contact our Talent Acquisition team by email at or by phone at and we will work with you to meet your accessibility needs.
Follow us on Instagram and Twitter @SpinMaster to stay up to date on Spin Master career opportunities.
We do appreciate all interest; however only those selected for interview will be contacted.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
