Care Center Assistant Manager
Care Center Assistant Manager
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Job Description
Description
Typically supervises lowerlevel supervisors and/or highlyskilled nonexempt individual contributors in single functional area. Responsible for the supervision of activities and resources needed to support the daytoday efforts of the department and to achieve the business plan. Provides general supervision to lower level supervisors and direct supervision to highlyskilled nonexempt employees. Provides direction and expertise to departmental teams and participates in crossdepartment initiatives. Acts as a point of escalation for subordinate employees as well as supervisors. Does not require daytoday supervision and has the ability to handle most unique situations. May need advice in order to make decision on complex business issues. Provides direction and expertise to departmental teams and participates in cross department initiatives. Acts as a point of escalation for subordinate employees as well as other supervisors.
Responsibilities:
- Supervise a team primarily comprised of Supervisor I nonexempt or ENT/INT employees or contingent workforce with welldefined limited scope. including directing daily work activities/priorities people recruitment and development cost management.
- Directs daily work activities of teams providing remote (offsite) service; customer access presales postsales or service delivery to solve various business systems and applications problems for customers: onsite engineering personnel: and Authorized Service Providers.
- Services are provided on standard specialized or complex systems.
- Role is primarily tactical in nature. Ensure operational excellence by monitoring key metrics and ensuring team goals and contractual commitments are met.
- Resolve/monitor routine escalations as appropriate.
Education and Experience Required:
Typically requires Bachelors degree or equivalent experience 46 years related experience and project or team management experience.
Knowledge and Skills:
- People management responsibility.
- Demonstrate some indepth knowledge of corporate organization and policies.
- Demonstrate business technical or functional knowledge at the mastery level.
- Demonstrate administrative or operations knowledge.
- Demonstrate skills in project management analysis communication scheduling controlling and presentation.
- Demonstrate management capability.
Job
ServicesSchedule
Full timeShift
No shift premium (India)Travel
Relocation
Equal Opportunity Employer (EEO)
HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If youd like more information about HPsEEO Policyor your EEO rights as an applicant under the law please click here:Equal Employment Opportunity is the LawEqual Employment Opportunity is the Law Supplement
Required Experience:
Manager
Employment Type
Full-Time
